Room Service Ambassador

Baptist Health System, Inc.; Lexington (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Vision, Dental and Pet Ins.

Life Insurance

Short/Long Term Disability

Identity Theft Protection

Tuition Reimbursement up to $6,000

Maternity/Paternity Leave

PTO 5 days upon hire

Bereavement Leave (pets)

Job summary

Baptist Health System, Inc. seeks a Room Service Ambassador to provide exceptional patient dining service, assist with meal selections, and coordinate timely delivery in a hospital setting. You will educate patients on the meal ordering system and communicate dietary needs to the clinical team.

This role supports patient experience through friendly, compassionate service, while upholding food safety standards and HIPAA regulations. Training is provided; no prior specific requirements necessary.

Qualifications

• Excellent patient-focused service and interpersonal skills.
• Clear communication with patients, families and clinical teams.
• Ability to follow HIPAA and food safety standards.

Responsibilities

• Deliver accurate, diet-compliant meals and provide friendly, professional service to patients.
• Assist patients and families with meal ordering and use of the meal ordering system.
• Enter meal orders accurately using department technology and ensure timely meal delivery and retrieval.
• Serve as a liaison between patients, nursing units, and Food and Nutrition Services to address concerns and requests.
• Maintain patient confidentiality and follow HIPAA, food safety, sanitation, HACCP, and department standards.

Skills

Customer service

Communication

Food safety

Education

High School or equivalent

Job description

Summary

Job Description:

Room Service Ambassador

****Multiple positions available****

The Room Service Ambassador provides exceptional patient dining service by assisting patients with meal selections, accurately processing orders, and coordinating timely meal delivery. Ensures patient dietary needs and preferences are communicated appropriately while maintaining food safety, service quality, and Baptist Health standards. Provides friendly, compassionate service that supports a positive patient experience.

The Room Service Ambassador provides professional, efficient meal service to patients and assists with meal ordering based on physician-prescribed diets. Educates patients on the meal ordering system, assesses their ability to use the system, and communicates dietary concerns to the appropriate clinical team. Serves as a key representative of Food and Nutrition Services while delivering excellent patient service with minimal direct supervision.

Job Description:

• Deliver accurate, diet-compliant meals and provide friendly, professional service to patients.
• Assist patients and families with meal ordering and use of the meal ordering system.
• Enter meal orders accurately using department technology and ensure timely meal delivery and retrieval.
• Serve as a liaison between patients, nursing units, and Food and Nutrition Services to address concerns and requests.
• Maintain patient confidentiality and follow HIPAA, food safety, sanitation, HACCP, and department standards.

Requirements:

• High School or equivalent
• No specific requirements. Training will be provided.

Benefits:

Benefits:** Full-Time**

• Health, Vision, Dental and Pet Insurance
• Life Insurance
• Short Term and Long-Term Disability and Life Insurance
• Identity Theft Protection
• Tuition Reimbursement up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days of Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support
• Retirement with Company Match

Baptist Health is an Equal Employment Opportunity employer.