Patient Diet Orders Coordinator

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UT Southwestern Medical Center in Dallas is seeking a Diet Office support role to process diet orders, update patient information, and assist the Nutrition Services team. This position involves interaction with patients, nursing staff, and food service tasks within a hospital setting.

The role requires a High School Diploma or equivalent and basic clerical/data entry experience, with opportunity for growth within a collaborative healthcare environment.

Qualifications

• Basic clerical and data entry experience.
• Customer Services or call center experience.

Responsibilities

• Process diet orders and update patient information in Nutrition Services Systems.
• Explain procedures for ordering of meals to patients and communicate professionally with staff.
• Assist with delivering trays to patients as directed by Nutrition Leadership.
• Deliver cupcakes and prepare birthday supplies as needed in the diet office.
• Manage complaints and ensure issues are resolved with supervisor.
• Print and distribute daily documents (menus, nourishment labels, tray tickets, vouchers, reports).
• Handle calls promptly using telephone etiquette.
• Promote teamwork and uphold inclusivity across the department.
• Verify patient ticket accuracy before submission and coordinate with nursing units.
• Address special patient needs across units as required.
• Call patients to discuss menu options and preferences.
• Troubleshoot computer problems with Help Desk when needed.
• Maintain adequate diet office supplies for efficient operation.
• Participate in department improvements and support nutrition obligations.

Skills

Clerical experience

Data entry

Customer service

Education

High School Diploma or equivalent

Job description

UT Southwestern Medical Center in Dallas is seeking a Diet Office support role to process diet orders, update patient information, and assist the Nutrition Services team. This position involves interaction with patients, nursing staff, and food service tasks within a hospital setting.

The role requires a High School Diploma or equivalent and basic clerical/data entry experience, with opportunity for growth within a collaborative healthcare environment.