Diet Clerk

868030 - Nutrition Services - CUH; Dallas (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

Retirement programs

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center in Dallas seeks a Nutrition Services Clerk to support patient meal service. You will process diet orders, update patient information in Nutrition Services Systems, and communicate with patients, families, and nursing staff to ensure accurate orders.

You will assist with delivering trays, manage calls, and help maintain department efficiency. The role requires a high school diploma and basic clerical or call center experience; training will be provided.

Qualifications

• Requires High School Diploma or equivalent.
• Basic clerical, data entry, and customer service experience preferred.
• Familiarity with hospital nutrition or tray delivery processes is a plus.

Responsibilities

• Process diet orders and update patient information in Nutrition Services Systems.
• Explain meal ordering procedures to patients and coordinate with nursing staff.
• Assist with delivering trays to patients and support nursing leadership as needed.
• Handle telephone calls professionally and manage scheduling or reminders.
• Support teamwork and maintain a positive, inclusive work environment.
• Ensure accuracy of patient tickets and communicate diet changes to caregivers.

Skills

Clerical experience

Customer service

Data entry

Education

High School Diploma or equivalent

Tools

Nutrition Services Systems

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

• PPO medical plan, available day one at no cost for full-time employee-only coverage


• 100% coverage for preventive healthcare-no copay


• Paid Time Off, available day one


• Retirement Programs through the Teacher Retirement System of Texas (TRS)


• Paid Parental Leave Benefit


• Wellness programs


• Tuition Reimbursement


• Public Service Loan Forgiveness (PSLF) Qualified Employer


• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• EducationHigh School Diploma or equivalent

Preferred

• ExperienceBasic clerical and data entry experience and Customer Services or call center experience

JOB DUTIES

• Process diet orders and update patient information in Nutrition Services Systems appropriately and in a timely manner.


• Explains procedures for ordering of meals to all patients. Anticipates the need of the patient and responds appropriately. Interacts in a positive, professional manner with patients, family members, and/or nursing on a daily basis. Communicates clearly and professionally, whether verbally or in writing, to take patient orders, promoting both work efforts and problem resolution.


• Assists with delivering trays to patients' as directed by Nutrition Leadership on duty to ensure patients are fed in a timely manner.


• Delivers cupcakes to patients, rolling silverware for patients', pulling birthday supplies for patients celebrating birthdays in hospital, and other misc. duties assigned in diet office.


• Effectively manages complaints and refers to supervisor as appropriate. Verifies that issues have been resolved


• Processes, prints, and distributes daily documents in a timely manner. Including, but not limited to, patient menus, nourishment labels, tray tickets, vouchers, patient reports, etc.


• Manages telephone calls promptly and professionally, utilizing telephone etiquette techniques.


• Promotes, develops, and sustains teamwork. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.


• Processes late and/or missing trays effectively and ensures tray line begins promptly.


• Verifies accuracy of all patient ticket information prior to submission. Including but not limited to, verifying 2 patient identifiers and ensuring diet in system shown is known to patient, supplement attached, etc. Makes telephone calls to nursing units, as needed, for clarification of diet orders or requests.


• Manages special needs of patients, as indicated, including but not limited to, Rehab units, Behavioral Health Units, and other special units, could potentially include and are not limited to in-person patient ordering due to patient's treatment/care program.


• Actively makes telephone calls to patients' to discuss menu options, food preferences, etc.


• Assists in trouble shooting of computer problems by calling Help Desk or Alerting Manager on Duty immediately upon discovery to prevent delayed patient care.


• Complies with the departmental performance improvement plan by managing patient satisfaction surveys.


• Ensures adequate supplies to maintain diet office running efficiently, by communicating ordering needs to Administrative Coordinator and/or Nutrition Leadership on duty.


• Other duties may be required which are reasonably related to the essential or marginal functions of the position. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the Hospital's Nutritional obligations required by Nutrition Services with patient care. Such participation may require an alternate shift pattern assignment and/or location, including but not limited to emergency operation procedures.

Knowledge, Skills and Abilities

• Work requires heavy physical effort and must be able to lift and carry up to 50 pounds.


• Prolonged, extensive, or considerable standing/walking.


• Considerable reaching, stooping, bending, kneeling, and crouching are required.


• Exposure to warewashing chemicals/cleaning agents.


• Exposure to temperature variations and contact with wet surfaces.

Physical Requirements

• Bending/Leaning Over


• Carrying


• Handling


• Lifting


• Pulling


• Pushing


• Standing


• Stooping


• Walking

Working Conditions

• Clinical Setting


• Hospital Setting


• Wet

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Copyright 2017.The University of Texas Southwestern Medical Center5323 Harry Hines Blvd., Dallas, Texas 75390Phone [phone]