Patient Customer Service Representative

r1rcm; Anderson (IN); On-site; USD 20,000 - 26,000; Full time

Job summary

R1 RCM Inc. in Anderson, Indiana, is seeking a patient access teammate to support registration processes and handle general inquiries on-site.

You will route written communications and assist patients and visitors with information using various channels, ensuring a friendly and efficient check-in experience. The role emphasizes prioritizing tasks on each shift, coordinating with colleagues on new procedures, and performing other duties as assigned by the Patient Access Manager or Team Lead.

Qualifications

• High school diploma or equivalent required or considered.
• No prior experience required.
• Licenses and certifications not specified.

Responsibilities

• Utilization of technology to support patient registration.
• Routes written communications as appropriate.
• Communicates with others in person, by telephone, and/or email utilizing various communication technologies.
• Will receive patients and visitors and handle general inquiries.
• Determines work priorities on assigned shifts.
• Assist with supporting associates on new procedures and duties to be performed.
• Performs other duties as assigned by Patient Access Manager or Team Lead as needed.

Education

High School - Equivalent experience will be considered

Job description

Essential Responsibilities

• Utilization of technology to support patient registration.


• Routes written communications as appropriate.


• Communicates with others in person, by telephone, and/or email utilizing various communication technologies.


• Will receive patients and visitors and handle general inquiries.


• Determines work priorities on assigned shifts.


• Assist with supporting associates on new procedures and duties to be performed.


• Performs other duties as assigned by Patient Access Manager or Team Lead as needed.

Education Level

High School - Equivalent experience will be considered

Experience Level

No experience required

Licenses and Certifications

Not Specified

Skills

Not Specified

Physical Demands

• Sitting


• Standing


• Extended Computer Usage


• Walking

Work Environment

• Well-lit


• On-site


• Noise Level -Quite


• Climate ControlledFor this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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