Patient Coverage & Enrollment Advocate

Ocean Health Initiatives; Lakewood Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision and life insur

Flexible Spending Accounts

Job summary

Ocean Health Initiatives seeks a Patient Coverage and Support Specialist in Lakewood, NJ to help patients obtain and maintain health coverage through education, outreach, and application assistance. The role includes managing MCO reports, coordinating with plans, and guiding patients through Medicaid and ACA processes.

Responsibilities include renewal support, document collection, and follow-up to prevent gaps in coverage.

Qualifications

• High school diploma or equivalent required.
• Patient-centered service; clear communication; strong organization and confidentiality.
• Microsoft Office 365 proficiency required.
• Ability to travel to OHI sites and community locations.
• Medicaid/insurance literacy; adept at enrollment and follow-up.
• 1–3 years in patient access, registration or related healthcare setting preferred.
• EMR experience and knowledge of Medicaid renewals and public programs preferred.
• Obtain and maintain required enrollment certifications before assisting independently.

Responsibilities

• Assist patients to obtain and maintain coverage via education, outreach and applications.
• Manage MCO reports and coordinate with patients, health plans, and staff.
• Explain renewal requirements and help complete Medicaid/ACA applications.
• Track documents, respond to verification requests, and resolve barriers.
• Document interactions in EMR and enrollment systems; ensure privacy compliance.
• Support registration, scheduling, and coordination of enrollment events and outreach.

Skills

Patient service

Verbal communication

Documentation

Follow-up

Confidentiality

Education

High school diploma or equivalent

Tools

Athenahealth

Payer portals

Enrollment systems

Spreadsheets

Monday.com

Microsoft Office 365

Job description

Ocean Health Initiatives seeks a Patient Coverage and Support Specialist in Lakewood, NJ to help patients obtain and maintain health coverage through education, outreach, and application assistance. The role includes managing MCO reports, coordinating with plans, and guiding patients through Medicaid and ACA processes.

Responsibilities include renewal support, document collection, and follow-up to prevent gaps in coverage.