Patient Coordinator (Visionmax Optometry)

VSP Vision; California (MO); On-site; USD 54,442,752 - 63,038,976; Full time

Job summary

VSP Vision in Porter Ranch, CA is seeking an organized Front Desk/Administrative Support colleague to welcome patients, manage check-in/out, and ensure smooth patient flow.

You will document patient information, collect payments, and coordinate scheduling while maintaining accurate records and confidentiality. Proficiency with MS Office and strong communication are essential for this fast-paced environment.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Responsible for keeping an organized front desk and front entry at all times.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Skills

Administrative experience

Multitasking

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Discretion

Listening

Tools

MS Office

Job description

Full Time Porter Ranch, CA, US

Salary Range: $19.00 To $22.00 Hourly

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

The primary role is to provide high‑quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience.

Essential Functions

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check‑in and check‑out process.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Responsible for keeping an organized front desk and front entry at all times.
• Work on special projects, cross‑train in different departments, and perform other related duties as assigned or requested.

Job Specifications

Typically has the following skills or abilities:

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast‑paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport‑building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem‑solving, negotiations, and decision‑making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast‑paced environment.

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.