Patient Coordinator (Mid-Shift)

Health First; Melbourne (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Coordinator to ensure exceptional customer service and effective communication within a high-pressure environment. This role is crucial for maintaining patient safety and operational efficiency, requiring strong leadership skills and the ability to manage emergency situations calmly. With a focus on quality care and patient satisfaction, you'll be part of a collaborative team that values diversity and inclusion. If you're passionate about making a difference in healthcare and thrive in fast-paced settings, this opportunity is perfect for you.

Qualifications

• 1-3 years of customer service or call center experience required.
• Strong communication skills with a professional demeanor.

Responsibilities

• Announce emergency codes and manage high volume calls efficiently.
• Provide after-hours answering service for healthcare providers.

Skills

Customer Service

Communication Skills

Microsoft Office Suite

EHR Systems

Organizational Skills

Typing Speed > 40 wpm

Healthcare Terminology

Education

High School Diploma

Associate’s Degree

Tools

Electronic Health Record Systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Requirements

POSITION SUMMARY

The Patient Coordinator is dedicated to ensuring Quality/No Harm, exceptional

Customer Service, and effective Stewardship. This high-stress position involves

operating the hospital's communication systems, handling calls, announcing

emergencies, and providing after-hours answering services for HFMG providers across

all four hospital locations. The role requires calling codes on the overhead, managing

critical situations with precision and calmness. This position is crucial for maintaining

efficient communication and ensuring patient safety through prompt and accurate

response handling. Strong leadership skills are essential for guiding and mentoring the

operator team in a high-pressure environment, fostering a collaborative and high-performing team dynamic.

Note: This role will follow a 10am -630pm, Monday-Friday schedule

PRIMARY ACCOUNTABILITES:

1. Promptly announce and broadcast emergency codes across all hospital areas according

to established protocols, ensuring rapid response and patient safety based upon internal

guidelines and procedure documentation.

2. Efficiently operate multi-line telephone systems to handle high volume of incoming calls,

including connecting callers to patient rooms, departments, physicians, and hospital

staff.

3. Provide after-hours answering service for healthcare providers, ensuring urgent

messages are relayed promptly and accurately.

4. Deliver superior customer service to callers by addressing inquiries, providing

information, and directing calls to appropriate personnel or departments.

5. Adhere to policies and procedures related to patient confidentiality, emergency

preparedness, and safety protocols (e.g., HIPAA guidelines, emergency code

procedures).

6. Maintain accurate logs of all incoming calls, messages, and emergency incidents for

reference and reporting purposes.

7. Coordinate effectively with nursing staff, physicians, security personnel, and other

hospital departments to facilitate smooth communication flow during emergencies and

regular operations.

8. Uphold Health First’s commitment to quality care, patient satisfaction, and a safe

environment by contributing to initiatives such as "Quality No Harm" and patient

experience.

9. Other duties as assigned.

Work Experience

MINIMUM QUALIFICATIONS

• Education: High school diploma or equivalent required

• Work Experience:

• 1-3 years of customer service or call center experience.

• Certification: N/A

• Skills/Knowledge/Abilities:

• Strong communication skills, both verbal and written, with a professional and

courteous demeanor.

• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and

comfortable using electronic health record (EHR) systems.

• Ability to work effectively in a fast-paced, high volume call center environment

and meet performance metrics.

• Ability to remain calm and composed during high-pressure situations, such as

emergency code announcements.

• Proficiency in typing > 40 wpm.

• Excellent organizational skills with attention to detail and the ability to prioritize

tasks effectively.

• Flexibility to work at multiple locations and rotating shifts, including evenings,

weekends, and holidays as required.

• General knowledge of healthcare terminology and abbreviations, previous

healthcare experience is preferred.

• This role will follow a 10am -630pm Monday-Friday schedule

PREFERRED QUALIFICATIONS

• Education: Associate’s degree

• Work Experience: 2-5 years working in a medical office, or scheduling role.

• Licensure: N/A

• Certification: N/A

• Skills/Knowledge/Abilities:

PHYSICAL REQUIREMENTS:

• Majority of time involves sitting or standing; occasional walking, bending,

stooping

• Long periods of computer time or at workstation

• Light work that may include lifting or moving objects up to 20 pounds with or

without assistance.

• May be exposed to inside environments with varied temperatures, air quality,

lighting and/or low to moderate noise

• Communicating with others to exchange information.

• Visual acuity and hand-eye coordination to perform tasks

• Workspace may vary from open to confined; on site or remote

• May require travel to various facilities within and beyond county perimeter; may

require use of personal vehicle

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.