Patient Coordinator / Medical Receptionist - Full-Time

Cincinnati Eye Institute; Blue Ash (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Cincinnati Eye Institute is seeking a Patient Coordinator in Blue Ash, OH. The role focuses on delivering excellent patient care and handling the administrative tasks that ensure smooth check-in and check-out experiences for patients.

The position requires effective communication, teamwork, and reliability to support the clinic’s daily operations. Full-time hours and a comprehensive benefits package are offered.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Provide exceptional customer service during patient encounters (in person or via phone).
• Answer phones and ensure prompt, courteous service.
• Manage patient flow and office duties to support efficient check-in/out.
• Understand common visit fees and help collect payments.
• Perform daily reconciliations and cash handling.
• Maintain general office cleanliness as directed by the manager.

Skills

Customer service

Communication

Multitasking

Team oriented

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Company: Cincinnati Eye Institute

Job Title: Patient Coordinator

Location: Blue Ash, OH

Hours:

Full Time

Our clinic is open Monday-Friday 8:00am-5:00pm

You may need to work a little earlier and/or later as needed

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.