Patient Coordinator/Medical Receptionist - Blue Ash

EyeCare Partners; Blue Ash (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Coordinator to be the first point of contact for patients. In this role, you will create a welcoming atmosphere and ensure a smooth check-in/out experience. The position involves providing exceptional customer service, managing patient flow, and performing essential administrative duties. With a commitment to enhancing patient care, this opportunity offers a competitive benefits package, including medical, dental, and vision insurance, along with paid time off and a 401k plan. If you are passionate about making a difference in the healthcare industry, this role is perfect for you.

Benefits

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Qualifications

• High school diploma or GED required; one year of related experience preferred.
• Strong customer service skills and ability to manage patient flow.

Responsibilities

• Provide exceptional customer service during every patient encounter.
• Manage patient flow and perform administrative tasks for check-in/out.

Skills

Customer Service

Communication Skills

Time Management

Teamwork

Education

High School Diploma or GED

One-year related experience

Job description

Patient Coordinator/Medical Receptionist - Blue Ash

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

Essential Duties And Responsibilities:

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.

Other Skills And Abilities:

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.

Education And/or Experience:

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Health Care Provider
• Medical Practices