Patient Coordinator at Hi5 Orthodontics

Specialty Dental Brands; Spokane (WA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k)

Paid holidays

Paid time off

Job summary

Hi5 Ortho in Spokane, WA is seeking a dedicated Patient Coordinator for a full-time front office role focused on outstanding customer service and seamless orthodontic care coordination for patients and families. You will schedule appointments, verify insurance, manage patient flow, and maintain accurate records.

We value compassionate, organized teammates who communicate well, embrace our culture, and support a positive patient experience.

Qualifications

• Previous dental or orthodontic front office experience preferred.
• Knowledge of dental insurance terminology and scheduling systems.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Positive attitude with a patient-centered mindset.
• Uphold the culture outlined in the SDB Handbook and core values.

Responsibilities

• Greet patients and families and provide exceptional customer service.
• Schedule appointments, confirm upcoming visits, and manage patient flow.
• Coordinate treatment plans, insurance verification, and financial arrangements.
• Answer phones, respond to inquiries, and assist with front office communication.
• Maintain accurate patient records and documentation.
• Perform other duties and responsibilities assigned by management.

Skills

Customer service

Scheduling

Communication

Organization

Teamwork

Dental insurance terminology

Tools

Scheduling systems

Job description

Hi5 Ortho is looking for a dedicated and skilled Patient Coordinator to join our dynamic team. Known for our commitment to outstanding patient care and innovative orthodontic treatment, we offer an environment where you can grow professionally while making a meaningful impact on the community. The ideal candidate is motivated, compassionate, and eager to provide exceptional care.

Job Type: Full-time

Website: Hi5 Ortho!

Why Join Us?

• Well-established, patient-focused orthodontic practice in Spokane, WA
• Collaborative, team-oriented environment with experienced clinical and administrative staff
• Focus on positive patient experiences and high-quality orthodontic care
• Modern technology and treatment options, including braces and clear aligners
• Opportunity for professional growth and development

Experience & Key Responsibilities

• Greet patients and families and provide exceptional customer service
• Schedule appointments, confirm upcoming visits, and manage patient flow
• Coordinate treatment plans, insurance verification, and financial arrangements
• Answer phones, respond to inquiries, and assist with front office communication
• Maintain accurate patient records and documentation
• Perform other duties and responsibilities assigned by management

Requirements

• Previous dental or orthodontic front office experience preferred
• Knowledge of dental insurance terminology and scheduling systems
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Positive attitude with a patient-centered mindset
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined

Comprehensive Benefits Package

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off

Join our team and be part of a practice dedicated to excellence in orthodontic care. If you're ready to take your career to the next level, apply today!

Salary Description: $19-$24 hourly