Patient Coordinator 1 (PSC)

Scorpion Therapeutics; Arizona; On-site; USD 37,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Job summary

Scorpion Therapeutics is seeking a patient coordinator to provide high-volume support to patients, caregivers, and healthcare providers. You will educate on enrollments, explain co-pay details, and route inquiries to the appropriate PSC partners or Care Navigator.

Role requires strong written and verbal communication, multitasking across channels, and the ability to manage confidential information. On-site in the US with EST-friendly hours and training completion requirements.

Qualifications

• High School Diploma required; Pharma/training is a plus.
• 6 months contact center/healthcare/call center experience or BA/BS or US military discharge in lieu of experience.
• Preferred: 1 year pharma customer contact center experience; therapeutic area experience.
• Ability to balance multiple priorities; data entry/fax/computer software/telephone technology experience.
• Excellent written/verbal communication; strong problem-solving/critical thinking.

Responsibilities

• Provide support and resolution for patient/caregiver/healthcare practitioner requests; answer high-volume calls efficiently.
• Educate customers on brand, enrollments, and basic case status; respond to program-related queries.
• Support enrollments, explain co-pay information, and connect/transfer customers to PSC partners/Care Navigator.
• Develop and maintain knowledge of NPS programs/workstreams and protocols for multiple channels (phone, chat, fax, intelligent chatbot, SMS, mail, e-mail).
• Prepare documentation/notifications; perform escalation, tracking, follow-up; transfer to other units as needed.

Skills

Written communication

Verbal communication

Critical thinking

Multitasking

Education

High school diploma

BA/BS or military discharge in lieu of experience

Tools

MS Word

MS Teams

Excel

Job description

Responsibilities

• Provide support and resolution for patient/caregiver/healthcare practitioner requests; answer high-volume calls efficiently.
• Educate customers on brand, enrollments, and basic case status; respond to program-related queries.
• Support enrollments, explain co-pay information, and connect/transfer customers to appropriate PSC partners/Care Navigator.
• Develop and maintain knowledge of NPS programs/workstreams and protocols for multiple channels (phone, chat, fax, intelligent chatbot, SMS, mail, e-mail).
• Prepare documentation/notifications; perform escalation, tracking, follow-up; transfer to other units as needed.
• Provide real-time communication while accurately typing notes/messages/documentation.
• Ensure written communications are professional and error-free; multitask verbal/written communication.
• Utilize tools/platforms for interaction and documentation; manage confidential information and report adverse events per established systems.
• Propose ideas to improve PC1 efficiency/effectiveness.

Qualifications

• High School Diploma required; prior Novartis Patient Coordinator training/certifications or equivalent.
• Minimum 6 months Contact Center experience (healthcare/pharma/call center) OR BA/BS OR US Military honorable discharge in lieu of experience.
• Preferred: 1 year pharma customer contact center experience; therapeutic area experience.
• Ability to balance multiple priorities; data entry/fax/computer software/telephone technology experience.
• Excellent written/verbal communication; strong problem-solving/critical thinking.
• Computer literacy: MS Word, MS Teams, Excel.
• Travel/on-site: live within 90 miles of East Hanover, NJ or Tempe, AZ; commute onsite for occasional meetings/events; onsite only.
• Work schedule: generally 9-hour shift (8am–5pm or 9am–6pm EST; or 11am–8pm EST).
• Certified to do role after dedicated training (simulations) if applicable.

Benefits (explicit)

• Performance-based cash incentive; potential annual equity awards (level-dependent). US-based eligible employees: comprehensive benefits (health/life/disability, 401(k) with match, time off).

Compensation (explicit)

• Expected salary range: $37,200–$69,200/year.