Patient Coordinator

NY099 IVYREHAB NETWORK INC; Waxhaw (NC); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program

Discount program

Complementary therapy services

401(k) with company match

PTO accrual

6 holidays

Online education platform

Paid parental leave

Job summary

Ivy Health is hiring a Patient Coordinator in Waxhaw, NC. You will be the first point of contact, managing registrations, appointments, and front-office tasks to ensure a welcoming, organized clinic experience.

Join a team dedicated to delivering high-quality care across physical, occupational, speech, and ABA therapies. Prioritize patient service, accuracy, and collaboration with clinicians.

Qualifications

• Minimum 2 years of administrative experience in a healthcare setting preferred.
• Proficiency with MS Office applications (Word, Excel, Outlook).
• Strong organizational and communication skills.

Responsibilities

• Greet and register patients, manage scheduling and front desk tasks.
• Maintain accurate patient records and ensure smooth clinic workflows.
• Provide excellent customer service to patients and families.

Skills

Healthcare administration

MS Office

Time management

Customer service

Multi-tasking

Learning mindset

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

State of Location: North Carolina

Position Summary: Join Ivy Health’s dedicated team where you are not just an employee but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description

Patient Coordinator - Full-Time Waxhaw, NC

The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience. This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team.

The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Why Choose Ivy Health?

• Healthcare is changing quickly, and we continue to invest in the people, clinical expertise, and support that make excellent care possible.
• Across Ivy Rehab Physical Therapy, Ivy Pediatric Therapy, and our trusted local partner brands, orthopedic and pediatric teammates are connected by one shared purpose: helping patients and families make meaningful progress.
• Exceptional workplace: Recognized by Gallup as an Exceptional Workplace, honoring highly engaged workplace cultures around the world.
• Exceeding expectations: Deliver best-in-class care and help patients achieve exceptional outcomes.
• Incentives Galore: Employee Assistance Program, discount program, complementary therapy services, and a 401(k) with company match; PTO accrual, 6 holidays, and access to online education platform for learning and development.
• Paid parental leave (after 26 weeks of employment)
• Exceptional partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
• Empowering values: Live by values that prioritize teamwork, growth, serving others, and creating meaningful progress for patients and families.

Position Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.
• Patient Coordinator will also assist with Physical Therapy Aide duties.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.

Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com

Welcome to Ivy Health Join us on our mission to inspire & enable people to live life to the fullest!

Ivy Health is a growing team of orthopedic and pediatric outpatient physical, occupational, speech, and ABA therapy clinics with over 500 locations throughout the Northeast, Mid-Atlantic, Midwest, and Southeast. Through a shared commitment to clinical excellence, we work as a unified team to serve each person to the best of our ability. Combining the clinical objectives and company culture, you can see why Ivy is committed to providing endless opportunities to every teammate through professional development tracks, continuing education, leadership development, residency cohorts, mentorship programs, and many other resources.