Patient Coordinator

Ivy Rehab; Waxhaw (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

PTO accrual and holidays

Online education platform for learning

Job summary

Ivy Health in Waxhaw, NC, is hiring a Patient Coordinator to ensure a welcoming clinic experience. You will handle front-office tasks, patient registration, scheduling, and records management, supporting the clinical team with seamless coordination between patients and staff.

The role emphasizes excellent customer service, accuracy, and teamwork within a growing healthcare network that values inclusion, growth, and patient outcomes.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multitask in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients and families.
• Register patients and manage scheduling to ensure smooth clinic flow.
• Maintain accurate patient records and appointment management.
• Coordinate between patients and the clinical team to support care.
• Provide excellent customer service and a welcoming clinic experience.

Skills

Healthcare admin

Customer service

Time management

Multitasking

Communication

Learning mindset

Tools

Microsoft Office

Job description

State of Location:

North Carolina

Position Summary:

Join Ivy Health’s dedicated team where you are not just an employee but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

Patient Coordinator - Full-Time

Waxhaw, NC

The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience. This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team. The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Why Choose Ivy Health?

• Healthcare is changing quickly, and we continue to invest in the people, clinical expertise, and support that make excellent care possible.
• Across Ivy Rehab Physical Therapy, Ivy Pediatric Therapy, and our trusted local partner brands, orthopedic and pediatric teammates are connected by one shared purpose: helping patients and families make meaningful progress.
• Exceptional workplace: Recognized by Gallup as an Exceptional Workplace, honoring highly engaged workplace cultures around the world.
• Exceeding expectations: Deliver best-in-class care and help patients achieve exceptional outcomes.
• Incentives Galore: Employee Assistance Program, discount program, complementary therapy services, and a 401(k) with company match; PTO accrual, 6 holidays, and access to online education platform for learning and development. Paid parental leave (after 26 weeks of employment)
• Exceptional partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
• Empowering values: Live by values that prioritize teamwork, growth, serving others, and creating meaningful progress for patients and families.

Position Qualifications:

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Patient Coordinator will also assist with Physical Therapy Aide duties.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com