Patient Coordinator

Great Expressions Dental Centers; Troy (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Great Expressions Dental Centers in Troy, MI is seeking a friendly, customer-focused receptionist to welcome patients, manage the front desk, and support a busy dental practice. You will schedule appointments, collect patient information, handle payments and insurance coordination, and maintain accurate records in the practice management system.

Ideal candidates have 1-3 years in a receptionist or healthcare role, with a high school diploma or equivalent.

Qualifications

• 1–3 years of receptionist or customer service experience.
• Healthcare setting experience is a plus.

Responsibilities

• Greet and welcome patients and visitors with a friendly, professional demeanor.
• Schedule and coordinate patient appointments and maintain the front desk calendar.
• Collect and verify patient information, insurance details, and payments.
• Maintain accurate patient records in the practice management system.
• Coordinate with dental staff to ensure smooth patient flow and timely appointments.

Skills

Customer service

Receptionist duties

Healthcare experience

Education

High school diploma or equivalent

Job description

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.