Patient Coordinator

Orthopaedic Specialty Institute Medical Group of Orange County; San Clemente (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Orthopaedic Specialty Institute Medical Group of Orange County is seeking a full-time Clinic Scheduler to coordinate appointments, surgeries, and medical clearances for our orthopedic clinic.

The role involves coordinating with hospital departments, submitting insurance authorizations, and managing the surgery calendar with accuracy. Strong organization and communication skills are essential to ensure smooth patient flow and timely care.

Qualifications

• High School Diploma required.
• 1 Year Experience in a Neurosurgery, Pain Management or Medical Practice required.
• Experience with NextGen preferred.
• Knowledge of insurance authorizations and the scheduling process.

Responsibilities

• Coordinate clinic appointments and surgeries.
• Schedule new patient, follow ups and post-operative appointments using EMR.
• Submit authorizations for insurance for exams, follow-ups and surgeries.
• Schedule surgeries at hospital facilities using templates and blocks.
• Send pre-operative notices to Primary Care Physicians about upcoming surgeries.
• Maintain bi-weekly statistical reports (fees, co-pays, records).

Skills

Initiative

Organization

Relationship management

Verbal communication

Written communication

Medical terminology

Insurance authorizations

Scheduling knowledge

EPM/HER system

Scheduling process

Education

High School Diploma

Tools

NextGen

Job description

General Summary of the Job

Responsible for coordinating clinic appointments, scheduling surgeries, and obtaining required medical clearances for Orthopaedic Clinic. This is a full-time, non-exempt position.

Essential Job Functions

• Answer the phone in a professional and courteous manner
• Schedule new patient, follow ups and post-operative patient appointments using EMR system
• Submit authorizations for HMO & PPO insurance for physical examination scans, follow-up appointments and scheduled surgery procedures
• Schedule surgery procedures at various hospital facilities using the assigned booking template for each hospital and assigned surgery block time for each facility
• Post weekly scheduled surgeries on calendar for daily view
• Responsible for sending pre-operative notice to Primary Care Physicians about upcoming patient surgeries
• Responsible for obtaining pre-operative Medical Clearance from Medical Doctors
• Accountable for providing appropriate braces prior to surgery
• Assures appropriate coordination with other hospital departments when surgical specialties occur
• Complete bi-weekly statistical reports, such as form fees, co-pays, medical records, etc.
• Follow the chain of command
• Prioritize tasks by level of importance to meet deadlines
• Complete tasks in a timely manner

Education and Experience

• High School Diploma required
• 1 Year Experience in a Neurosurgery, Pain Management or Medical Practice required
• Experience with NextGen preferred

Performance Requirements

Knowledge

• Understanding of EPM/HER system
• Knowledge of insurance authorizations
• Knowledge of the scheduling process
• Knowledge of medical terminology

Skills

• High degree of initiative, judgment, discretion, and decision-making
• Strong organizational and prioritization skills
• Ability to establish and maintain effective internal and external working relationships
• Excellent verbal and written communication

Abilities

• Ability to read and interpret medical documents
• Ability to set priorities among multiple requests
• Ability to interact easily and effectively with others
• Ability to share expertise and knowledge with staff to maintain and improve workflow.

Equipment Operated

Standard office equipment including computers, iPad, fax machines, copiers, printers, telephones, etc.

Mental/Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle or feel; reach with hands and arms above shoulder level and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is occasionally required to sit; climb; or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and move up to 50 pounds, with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus. Requires working under stressful conditions.