Patient Coordinator

Ivy Health; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package within first 30/

Job summary

Ivy Rehab in Raleigh, NC seeks a Patient Coordinator to join our team. You will greet patients, check in, schedule appointments, answer calls, verify insurance, obtain authorizations, collect payments, and help the clinic run smoothly.

The role requires 2+ years of healthcare administration, proficiency in MS Office, strong time management, and a proactive, customer-focused mindset. We offer an inviting, growth-oriented workplace and a comprehensive benefits package.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multitask in a busy environment.

Responsibilities

• Greet and check-in patients and collect necessary information.
• Schedule appointments and manage calendars.
• Answer incoming phone calls and route inquiries.
• Verify insurance coverage and obtain required authorizations.
• Collect payments and assist with new patient processing.
• Help maintain clinic operations and performance.

Skills

Administrative experience in healthcae

MS Office proficiency

Time management

Multi-tasking

Self-motivated

Tools

Microsoft Office Suite

Job description

State of Location:North CarolinaPosition Summary:Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.Job Description:Patient Coordinator - Full-timeRaleigh, NCIvy Rehab for Kids, part of the Ivy Rehab NetworkWhy Choose Ivy?Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications:2+ years of administrative experience in a healthcare setting is preferred.Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.Great time management and ability to multi-task in a fast-paced environment.Self-motivated with a drive to exceed patient expectations.Adaptability and positive attitude with fluctuating workloads.Self-motivated with the eagerness to learn and grow.Dedication to exceptional patient outcomes and quality of care.We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.ivyrehab.com