Patient Coordinator

Ivy Rehab Network; Midlothian (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab Network is seeking a Patient Coordinator in Midlothian, VA to support front-desk operations and patient flow. You will greet patients, schedule appointments, verify insurance, and assist with payments while ensuring a high level of service.

The role emphasizes teamwork, adaptability, and commitment to exceptional patient outcomes across Ivy Rehab for Kids and the broader network. On-site position with strong growth opportunities.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients to create a welcoming clinic experience.
• Schedule patient appointments and manage calendar flow.
• Answer incoming phone calls and route inquiries.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient registrations.
• Assist clinic in maintaining optimal performance and operations.

Skills

Administrative experience Healthcare

Time management

Multi-tasking

Patient-focused service

Positive attitude

Self-motivated

Eagerness to learn

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

State of Location:VirginiaPosition Summary:Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.Job Description:Patient Coordinator - Full-timeMidlothian, VAIvy Rehab for Kids, part of the Ivy Rehab NetworkWhy Choose Ivy?Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications:2+ years of administrative experience in a healthcare setting is preferred.Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.Great time management and ability to multi-task in a fast-paced environment.Self-motivated with a drive to exceed patient expectations.Adaptability and positive attitude with fluctuating workloads.Self-motivated with the eagerness to learn and grow.Dedication to exceptional patient outcomes and quality of care.We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.ivyrehab.com