Patient Coordinator

SG Aesthetics NY; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Bonus based on performance

Job summary

SG Aesthetics NY in Brooklyn, NY seeks a warm, organized Patient Coordinator to greet patients from inquiry to treatment day and ensure a smooth journey in a fast-paced aesthetics practice.

You will manage calls, emails, appointments, educate patients on treatments, and coordinate with clinicians while maintaining confidentiality and a patient-first approach; bilingual abilities are a plus.

Qualifications

• At least 1 year in patient coordination or medical reception.
• Experience in aesthetics, med spa, dermatology, or plastic surgery preferred.
• Strong interpersonal and communication skills.
• Highly organized with multitasking ability in a busy clinic.
• Familiar with scheduling software and EHR systems.
• Sales-oriented with a patient-first approach.
• Bilingual abilities are a plus.

Responsibilities

• Serve as first point of contact via phone, email, and in person.
• Schedule and confirm appointments and follow-ups.
• Educate patients on available aesthetic treatments.
• Manage patient records and intake forms with confidentiality.
• Support treatment conversions by building rapport.
• Coordinate with clinical staff to ensure smooth flow.
• Handle billing inquiries and financing options.

Skills

Patient coordination

Medical receptionist

Customer service

Scheduling software

EHR systems

Interpersonal communication

Multitasking

Bilingual

Job description

Benefits:

• 401(k)
• Employee discounts
• Bonus based on performance

About the Role:

SG Aesthetics NY is looking for a warm, organized, and driven Patient Coordinator to join our growing team in Brooklyn, NY. This is your opportunity to be the face of a premier aesthetics practice, guiding patients through their journey from first inquiry to treatment day. If you thrive in a fast-paced, beauty-forward environment and love making people feel confident and cared for, we want to hear from you!

Responsibilities:

• Serve as the first point of contact for patients via phone, email, and in-person consultations
• Schedule and confirm patient appointments, consultations, and follow-up visits
• Educate prospective patients on available aesthetic treatments and services
• Manage patient records, intake forms, and documentation with accuracy and confidentiality
• Support treatment conversion by building rapport and addressing patient questions and concerns
• Coordinate with clinical staff to ensure smooth patient flow and exceptional service delivery
• Handle billing inquiries, payment processing, and financing options

Requirements:

• 1+ years of experience in a patient coordinator, medical receptionist, or customer-facing healthcare role preferred
• Background in aesthetics, med spa, dermatology, or plastic surgery preferred
• Strong interpersonal and communication skills with a warm, professional demeanor
• Highly organized with the ability to multitask in a busy clinical environment
• Proficiency with scheduling software and electronic health record (EHR) systems
• Sales-minded with a consultative, patient-first approach
• Bilingual skills a plus