Patient Coordinator

Riccobene Associates Family Dentistry; Mocksville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will greet, check in/out, verify insurance, discuss treatment plans, collect payments, and keep the schedule filled and accurate.

The role is in-person, requiring reliability, a positive attitude, and strong teamwork. Ideal candidates have dental front office experience and bilingual abilities (English/Spanish) as a plus.

Qualifications

• At least 1 to 2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits to patients
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Strong phone, computer, and typing skills
• Bilingual English/Spanish is a plus

Responsibilities

• Greet patients warmly, and manage check-in and check-out accurately and efficiently
• Answer phones promptly and turn new patient calls into scheduled appointments
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
• Confirm upcoming appointments by phone and text to reduce no-shows
• Make sure every patient leaves with their next appointment scheduled
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
• Collect copays and balances at the time of service, and post payments accurately
• Keep patient records, forms, and account notes complete and accurate
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
• Protect patient privacy and follow HIPAA requirements

Skills

Reliability

Presence

A good attitude

Team first

Money conversations

Ownership of the schedule

Attention to detail

Professional presentation

Bilingual English/Spanish

Tools

Denticon

Job description

About the role

You are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.

What you will do

• Greet patients warmly, and manage check-in and check-out accurately and efficiently


• Answer phones promptly and turn new patient calls into scheduled appointments


• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists


• Confirm upcoming appointments by phone and text to reduce no-shows


• Make sure every patient leaves with their next appointment scheduled


• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language


• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need


• Collect copays and balances at the time of service, and post payments accurately


• Keep patient records, forms, and account notes complete and accurate


• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks


• Protect patient privacy and follow HIPAA requirements

What we need from you

• Reliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.


• Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.


• A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.


• Team first. You jump in without being asked, communicate openly, and help the whole office succeed.


• Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.


• Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.


• Attention to detail. Insurance, payments, and patient information are right the first time.


• Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.

Qualifications

• At least 1 to 2+ years of dental front office experience


• Experience verifying dental insurance and explaining benefits to patients


• Experience presenting treatment plans and collecting patient payments


• Experience scheduling and confirming appointments and managing a provider schedule


• Working knowledge of dental terminology and procedure codes


• Experience with Denticon practice management software is a plus


• Strong phone, computer, and typing skills


• [Bilingual English/Spanish is a plus]

Physical requirements

• Sit or stand at a front desk workstation for extended periods


• Use a computer, keyboard, and multi-line phone throughout the shift


• Speak and hear clearly to communicate with patients in person and by phone


• See clearly at close range to read screens, forms, and insurance documents


• Move between the front desk, lobby, and operatories throughout the day


• Lift and carry office supplies up to [15] pounds


• Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances

Our hiring process

• Short video interview you complete on your own time, then an in-office interview [and working interview]


• We contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.


• Offers are contingent on satisfactory reference and background checks


• New team members complete a 90-day introductory period

What we offer

• Medical, dental, vision / PTO / 401(k)