Patient Coordinator

Summit Orthopedics; Minnetonka (MN); On-site; USD 30,000 - 37,000; Full time

Job summary

Summit Orthopedics in Minnetonka, MN is hiring a Patient Coordinator to manage clinical support coordination for patient care. You will schedule follow-up appointments, coordinate surgeries, and liaise across care teams to ensure smooth patient experiences.

You will maintain physician schedules, triage patient requests, and support non-clinical tasks under the Practice Development Manager. The role is full-time with day hours, primarily-based at Plymouth Bass Lake Clinic, with flexibility to

Qualifications

• High School diploma is required.
• Associates degree or completion of a Medical Assistant program is preferred.
• In lieu of education, an equivalent combination of coursework and related experience may be considered.
• Equal Opportunity Employer.

Responsibilities

• Answer and respond to patient calls, triage messages, and manage voicemail and emaildaily.
• Schedule and coordinate physician clinic and surgery appointments and urgent needs.
• Support coordination of patient care between team members and other Summit departments.
• Enter physician orders into the electronic medical record as directed.
• Provide patients with information packets and documents per physician protocols.

Education

High School (required)

Associates of Medical Assistant (preferred)

Job description

Description

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values - Better together, Own it, Nimble, Excellence, and Service - are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment.

Under direct supervision of the Practice Development Manager, the Patient Coordinator will be responsible for managing the clinical support coordination of the patient's care. Primary responsibility for scheduling follow up appointments, surgery coordination and scheduling, communication across care teams and other Summit departments. Provides other non-clinical activities, in support of patient care, as directed by the physician and/or other provider/clinician.

This is a full-time position primarily supporting an Operative Hand Physician and Team. Monday - Friday schedule of 7:30 AM to 4:00 PM (subject to change based on clinic and/or team needs). Primary location for this role will be at our Plymouth Bass Lake Clinic with flexibility to float to other Summit campuses as needed. Other primary sites will likely include Eden Prairie, Maple Grove, and Minnetonka, MN (subject to change). This position may also involve coverage at Summit outreach sites, as applicable.

Typical job duties include can include the following:

• Responsible for answering and responding to patient phone calls, manage team voicemail and email, and appropriately triage patient phone calls, on a daily basis and as appropriate.
• Manage one or more Physician's daily schedules, clinic and surgery schedules. Responsible for scheduling and logistics for urgent need patients.
• Responsible to support coordination of patient care between team members, other service line teams and/or other Summit departments.
• Communicate information from Physicians and other care providers to patients and other staff, in support of patient care.
• Maintain and complete worklist, in coordination with other identified care team members. Accurately enter physician's orders in to electronic medical record.
• At direction of physician or other care providers, may complete standard (non-complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests. As directed, provide patients with information packet and/or documents in accordance with physician protocols.
• Acts as immediate back-up to other teams, including within own service line or to other service line teams, as assigned. Assist with voicemail, email and task lists as needed.
• May be responsible for rooming of patients and initiating visit for physician and other providers/clinicians, as directed.
• Performs other duties as assigned

Summit's hiring range for this position is $21.62 to $27.03 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1,200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Qualifications

Education

• High School (required)
• Associates of Medical Assistant (preferred)

Experience

• 2 years: Associate degree or completion of a community or technical college program such as medical administrative, health care specialty, or another related program.
• In lieu of education, an equivalent combination of coursework and previous related experience may be considered. (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.