Patient Coordinator

Summit Orthopedics; Maple Grove (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)/Profit sharing

Job summary

Summit Orthopedics is seeking a Patient Coordinator to manage clinical support coordination, scheduling follow-ups and surgeries, and coordinating care across teams. The role supports an Operative Hand Physician with a Monday–Friday 7:30 AM–4:00 PM schedule, primarily at the Plymouth Bass Lake Clinic with potential to float to other Summit campuses in MN.

Responsibilities include answering patient calls, triaging, scheduling, coordinating care, and entering orders into the EMR.

Qualifications

• High School diploma required.
• Associates of Medical Assistant preferred.
• 2 years: Associate degree or completion of a relevant program; equivalent experience may be considered.

Responsibilities

• Answer and respond to patient phone calls; triage messages and emails.
• Manage one or more physicians' daily schedules including clinic and surgery slots.
• Coordinate patient care between team members and other Summit departments.
• Communicate physician and care provider information to patients and staff.
• Enter physician orders into the electronic medical record accurately.
• Assist with non-complex patient forms as directed by physicians.

Skills

Patient coordination

Scheduling

Phone triage

Team communication

EMR entry

Education

High School diploma

Associates of Medical Assistant

Tools

Electronic Medical Records (EMR)

Job description

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values - Better together, Own it, Nimble, Excellence, and Service - are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment.

Under direct supervision of the Practice Development Manager, the Patient Coordinator will be responsible for managing the clinical support coordination of the patient's care. Primary responsibility for scheduling follow up appointments, surgery coordination and scheduling, communication across care teams and other Summit departments. Provides other non-clinical activities, in support of patient care, as directed by the physician and/or other provider/clinician.

This is a full-time position primarily supporting an Operative Hand Physician and Team. Monday - Friday schedule of 7:30 AM to 4:00 PM (subject to change based on clinic and/or team needs). Primary location for this role will be at our Plymouth Bass Lake Clinic with flexibility to float to other Summit campuses as needed. Other primary sites will likely include Eden Prairie, Maple Grove, and Minnetonka, MN (subject to change). This position may also involve coverage at Summit outreach sites, as applicable.

Typical job duties include can include the following:

• Responsible for answering and responding to patient phone calls, manage team voicemail and email, and appropriately triage patient phone calls, on a daily basis and as appropriate.
• Manage one or more Physician's daily schedules, clinic and surgery schedules. Responsible for scheduling and logistics for urgent need patients.
• Responsible to support coordination of patient care between team members, other service line teams and/or other Summit departments.
• Communicate information from Physicians and other care providers to patients and other staff, in support of patient care.
• Maintain and complete worklist, in coordination with other identified care team members. Accurately enter physician's orders in to electronic medical record.
• At direction of physician or other care providers, may complete standard (non-complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests. As directed, provide patients with information packet and/or documents in accordance with physician protocols.
• Acts as immediate back-up to other teams, including within own service line or to other service line teams, as assigned. Assist with voicemail, email and task lists as needed.
• May be responsible for rooming of patients and initiating visit for physician and other providers/clinicians, as directed.
• Performs other duties as assigned

Summit's hiring range for this position is $21.62 to $27.03 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1,200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Qualifications

Education

• High School (required)
• Associates of Medical Assistant (preferred)

Experience

2 years: Associate degree or completion of a community or technical college program such as medical administrative, health care specialty, or another related program. In lieu of education, an equivalent combination of coursework and previous related experience may be considered. (required)