Patient Coordinator

Jimmy Jazz; Kennewick (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision Insurance

Paid time off

401(k)

401(k) matching

Employee assistance program

Life insurance

Job summary

Tri-City Orthopaedic Clinic is hiring a patient coordinator to join our fast-paced call center and central scheduling team. You will receive incoming calls, route them professionally, and schedule or reschedule appointments in a medical setting.

The ideal candidate has excellent customer service, clear communication, and accuracy in data entry. We offer health and vision insurance, paid time off, a 401(k) plan with company matching, life insurance, and an Employee Assistance Program.

Qualifications

• High school diploma or equivalent is required.
• Preference given to candidates with scheduling experience in a medical setting.

Responsibilities

• Answer incoming phone calls promptly and professionally and route to appropriate person or location.
• Register, schedule, and reschedule appointments in a call center/central scheduling environment.
• Communicate effectively with clinical staff and providers on a daily basis.
• Provide back-up support to the referral coordinator and other administrative departments.

Education

High school diploma or equivalent

Job description

• Base Pay $18.00 - $24.00 / Hour
• Job Category Coordinator, Call Center, Scheduler
• Employee Type Full Time Non-Exempt

Description

TCO Mission:

To provide first-class musculoskeletal services to the local community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families.

TCO Vision:

To be the premier provider and employer in the delivery of quality musculoskeletal care in Southeast Washington and the surrounding region.

TCO Values:

• Professional
• Hard Working
• Available
• Cutting Edge
• Kind

J ob Type:

Full Time

Summary:

The patient coordinator is a non-exempt, full-time position responsible for receiving incoming calls and routing them in a professional and courteous manner to the appropriate location. This position is in a fast-paced call center/central scheduling environment that is responsible for 90% of the provider scheduling. The correct applicant will be courteous and efficient in working with our patients and adhering to all guidelines set forth pertaining to provider schedules. This position may be occasionally used to provide back-up for Patient Services Representatives. Accuracy in grammar and spelling, both verbally and in written communications, is an absolute must. Medical setting experience is a plus, but we are willing to train the right applicant that has a history of providing excellent customer service and will thrive in a busy office environment.

Position Duties:

• Promote the mission, vision, and values of Tri-City Orthopaedic Clinic
• Promptly and professionally answer incoming phone calls and route them to appropriate person, department, or voicemail
• Register, schedule, and reschedule appointments in a call center/central scheduling environment
• Communicate effectively and professionally with clinical staff and providers on a daily basis
• Provide assistance and back-up as needed to the referral coordinator
• Obtain medical records from other clinics in preparation for patient appointments
• Ve rify insurance plans and authorization status for patient appointments. Work with L&I on authorizations for workers comp claims
• Provide assistance and back-up as needed for other administrative departments
• Other duties as assigned
• Health insurance
• Vision Insurance
• Paid time off
• 401(k)
• 401(k) matching
• Employee assistance program
• Life insurance

Schedule:

• Monday - Friday

Requirements

Education, Licens es and Qualifications:

Required:

• High school diploma or equivalent

Preferred:

• 1 year scheduling experience in medical setting