Patient Coordinator

Great Expressions Dental Centers; Southfield (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients, greeting arrivals, scheduling appointments, and managing records to ensure a smooth patient experience.

You will verify insurance, collect co-pays, coordinate with hygienists and dentists, and maintain a welcoming reception area while upholding privacy standards.

Qualifications

• 1–2 years of receptionist or customer service experience in a dental office.
• Strong communication and front-desk support skills.
• Ability to handle patient information with confidentiality.

Responsibilities

• Greet patients and provide a warm welcome at the reception.
• Maintain a comfortable and organized waiting area.
• Schedule appointments considering staff availability and patient preferences.
• Confirm and remind patients of upcoming appointments via phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information and medical history.
• Create and maintain patient records in the practice management system.
• Ensure privacy and confidentiality of patient records.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments.
• Process insurance claims and liaise with providers for billing inquiries.
• Respond to patient inquiries about services and policies.
• Provide pre-appointment instructions and paperwork guidance.
• Maintain cleanliness and organization of the reception area and workflow.
• Communicate with hygienists, assistants, and dentists regarding arrivals and changes.

Skills

Receptionist experience

Customer service

Dental office experience

Education

High school diploma or equivalent

Healthcare administration certification (nice to have)

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-2 years of proven experience as a receptionist or in a customer service role, in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.