Patient Coordinator

Memorial Physician Practices; Holyoke, Northern (MA, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Valley Springs Behavioral Hospital in Holyoke, MA is seeking a Patient Coordinator to provide direct patient care and support the therapeutic milieu under the Chief Nursing Officer. You will work closely with nursing and clinical staff to maintain a safe, structured environment and deliver high-quality customer service to families and referral sources.

The role requires oversight of safety, crisis prevention, staff training, and active participation in psychoeducational groups, with a focus on

Qualifications

• Knowledge in behavioral health care.
• Strong leadership and organizational skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Excellent communication and interpersonal skills.

Responsibilities

• Provides direct patient care and supports the therapeutic milieu under the guidance of the Chief Nursing Officer.
• Maintains a safe, structured, and therapeutic environment with nursing and clinical staff.
• Oversees program safety requirements and provides staff orientation and mentorship on crisis prevention and de-escalation.
• Facilitates assigned group sessions and psychoeducational activities with BHTs.

Job description

Salary Range

Your experience matters:

At Valley Springs Behavioral Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. Our programs offer customized rehabilitation tailored to the specific needs of those recovering from a stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation or orthopedic injury.

POSITION SUMMARY

The Patient Coordinator provides direct patient care and supports the therapeutic milieu under the guidance of the Chief Nursing Officer, working closely with nursing and clinical staff to maintain a safe, structured, and therapeutic environment. This role ensures continuous patient supervision, engagement, and appropriate role modeling while facilitating assigned group sessions and therapeutic activities. The Coordinator delivers high‑quality customer service, communicating effectively with interdisciplinary teams, referral sources, and families or designated support persons to share updates and address concerns. Additionally, the Coordinator oversees program safety requirements and provides staff orientation and mentorship on crisis prevention, de‑escalation techniques, programming schedules, and behavioral management protocols.

ESSENTIAL FUNCTIONS

• Understands patient treatment plans and guides staff in responding appropriately to treatment interventions, including training on effective de‑escalation techniques.
• Consistently maintains a trauma-informed and patient centered approach, using DBT and other therapeutic skills to engage with patients.
• Encourages patients to engage in healthy behaviors, including participation in groups and performing activities of daily living.
• Employs principles of communication, interviewing techniques, problem-solving and crisis intervention when performing psychotherapeutic interventions based on plan of care.
• Oversee the safety and stability of the milieu by performing patient checks, monitoring safety risks and contraband, and assessing changes in patient condition.
• Demonstrates strong milieu management skills that foster a positive and therapeutic patient experience.
• Adheres to policies and procedures that ensure a safe, clean, and therapeutic environment.
• Reports all patient medical changes promptly to the Registered Nurse.
• Maintains strict confidentiality and consistently complies with HIPAA regulations.
• Conducts safety checks and participates in safety codes in collaboration with Environmental Care leadership to support a secure environment.
• Attends supervisory meetings, in‑services, and scheduled trainings, maintaining current knowledge of fire, safety, and disaster procedures.
• Facilitates or cofacilitates psychoeducational and therapeutic activity groups using approved materials and trains BHTs to deliver the same content effectively.
• Provides patient observations and feedback to the interdisciplinary treatment team to support the development and modification of treatment plans.
• Serves as a preceptor for new clinical staff and BHTs, providing training on program schedules and the behavioral management system used across all groups.
• Always exhibit the company's core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
• Other duties as assigned.

Additional Information:

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures.

KNOWLEDGE, SKILLS

• Knowledge in behavioral health care.
• Strong leadership and organizational skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Excellent communication and interpersonal skills.

QUALIFICATIONS

• High School Diploma required. Associate's degree in psychology, social work, or related field preferred.
• Two years of experience in a psychiatric healthcare setting required.
• CPR certification required within 30 days of employment and prior to any patient contact.
• De-escalation certification required within 30 days of employment and prior to any patient contact.
• Trauma Informed Care training required within 30 days of employment and prior to any patient contact.
• Dialectical Behavior Therapy (DBT) training required within 90 days of employment.

EEOC Statement

Valley Springs Behavioral Hospital is an Equal Opportunity Employer. Valley Springs Behavioral Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.