Patient Coordinator

Great Expressions; East Longmeadow (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients at their East Longmeadow dental office. This role involves providing exceptional customer service, managing appointments, and maintaining patient records. Ideal candidates will have a high school diploma, experience in a dental office, and strong interpersonal skills. Join a team committed to innovation and excellence in patient care.

Benefits

Medical and Prescription Coverage

Access to Employee Dental Program

Vision Plan

401(k) Plan

Health Savings and Flexible Spending Accounts

Life and AD&D Insurance

Optional Disability Insurance

Employee Assistance Program

Vacation and Holiday Pay

Qualifications

• At least 1 year of dental office experience preferred.
• Proven experience as a receptionist or in customer service.
• Knowledge of dental terminology and insurance processes desirable.

Responsibilities

• Greet patients and manage appointment scheduling.
• Maintain patient records and ensure confidentiality.
• Process insurance claims and coordinate billing inquiries.

Skills

Customer Service

Interpersonal Skills

Communication

Organizational Skills

Attention to Detail

Education

High school diploma or equivalent

Tools

Dental practice management software

MS Office

Job description

432 - E Longmeadow Center Office Operations, 250 North Main St., East Longmeadow, Massachusetts, United States of America Req #4636

Tuesday, May 20, 2025

What you’ll do…

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Pay information…

• Competitive base pay – PLUS ANNUAL BONUS!

What you’ll bring to the team…

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Perks of the job…

• Medical and Prescription Coverage administered by Blue Cross Blue Shield
• Access to the Nation’s Best Employee Dental Program
• Vision Plan
• 401(k) (Traditional and Roth) administered by Fidelity
• Health Savings and Flexible Spending Accounts
• Basic Life (up to $50k at no cost) and AD&D Insurance
• Optional Short-Term Disability, Long-Term Disability and Term Life Insurance
• Power of One Rewards and Recognition
• Employee Assistance Program
• Vacation and Holiday Pay

It would be even better if you also had…

• At least 1 year of dental office experience; High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

About GEDC…

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

#IND3

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

• 432 - E Longmeadow Center Office Operations, 250 North Main St., East Longmeadow, Massachusetts, United States of America