Patient Coordinator

Atrium Health; Charlotte (NC); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Atrium Health is seeking a Care Management Support role in Charlotte to assist patients with scheduling, registration, and access-related needs. You will respond to inbound chat inquiries professionally and empathetically, coordinating referrals and escalations as needed.

You will help patients navigate complex healthcare systems and care pathways while maintaining positive relationships with the Care Management team to enhance patient health outcomes.

Formación

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Basic computer knowledge and ability to use Microsoft Office applications.
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to respond quickly to changes in community and clinic settings.

Responsabilidades

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicate and maintain relationships with Care Management team members to promote proactive patient partnerships.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Computer basics

Microsoft Office

Customer service

HIPAA awareness

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Excel

Descripción del empleo

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Essential Functions

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Maintain productivity, quality, and service-level expectations.

• Adhere to HIPAA, privacy, security, and organizational policies.

Physical Requirements

Work requires walking, standing, sitting, lifting, reaching, bending and stooping. Must lift a minimum of thirty-five pounds shoulder high. Ability to travel/ drive between various locations is required for this position. Requires frequent verbal and written communication in English. Must have intact sense of sight, hearing and finger dexterity. Occasional intermittent noise and exposure to conditions such as dust, fumes and chemicals.

Education, Experience And Certifications

A High School Diploma or GED is required. Must possess excellent verbal and written communication skills. Must possess basic computer knowledge and ability to use Microsoft office applications. Strong organizational skills. Must have effective interpersonal skills. Must be able to respond quickly to changes in community and clinic settings.