Access Representative - Internal Medicine & Pediatrics

Mosaic Life Care; Saint Joseph (MO); On-site; USD 22,000 - 28,000; Full time

Job summary

Mosaic Life Care is seeking an Access Representative to support patient care delivery and follow up in a clinic setting. You will handle patient data collection, registration, and communications with patients and providers.

Responsibilities include scheduling, data entry, form processing, and responding to inquiries while maintaining strict confidentiality and coordinating with multiple departments as needed.

Qualifications

• Experience with computer data entry and customer service preferred.
• Knowledge of medical terminology preferred.
• Possesses basic clerical and records responsibilities.

Responsibilities

• Schedules and manages patient appointments, check in/out in clinic.
• Enter patient data into systems accurately and completely.
• Communicate with patients regarding forms, releases, and documentation.
• Prepare release of information and coordinate with providers.
• Answer phones and serve as receptionist for patients and staff.
• Maintain confidentiality of patient and staff information.

Skills

Data entry

Customer service

Medical terminology

Education

H.S. Diploma/GED/HiSET

Associate's Degree / business college

Job description

Job Description

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up.

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up.

Responsibilities

• Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative. Performs check in and check out functions in clinic.
• Enters patient data into computer systems accurately and completely. This includes patient registration, medical record assignment, and visit creation.
• Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation.
• Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.
• Answers the phones, makes necessary calls and acts as a receptionist for patients, visitors, providers and hospital staff.
• Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison.
• Contacts other departments for orders received if STAT or NOW. Assist in scheduling with Ancillary Departments when necessary.
• Assures confidentiality of information regarding patients, hospital personnel, and medical staff.
• Attends departmental meetings/in-services.
• Requests payment, balances receipts for deposit, prepares deposit, reconciles daily charge tickets.
• Other duties as assigned

Education

• H.S. Diploma - GED or HiSET equivalent - Required
• Associate's Degree - Or business college certificate - Preferred

Work Experience

• Computer data entry, customer service, collections and medical record responsibility experience - Preferred
• Knowledge of medical terminology - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed. - Required

Skills and Abilities

Essential Technical/Motor Skills

• Inputting data, basic bookkeeping.
• Ability to communicate with all customers, physicians and caregivers.
• Ability to answer multi telephone lines, type, file and handle money.

Interpersonal Skills

• Must be courteous
• Work in a professional, caring manner with internal and external customers
• Have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.

Essential Physical Requirements

• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.
• Must have the ability to lift and/or move up to 10 to 25 pounds.

Essential Mental Abilities

• Comprehend and understand physician orders, medical terminology, and staff requests.
• Follow policy and procedures; disseminate information and/or instructions to the appropriate person(s).
• Prioritize work assignments and follow through to completion.
• Ability to manage stress and remain calm in a fast paced environment.

Essential Sensory Requirements

• Visual-read orders, instructions, analyze charts.
• Hearing-answered telephone, take direction from staff and response to inquiries from patients.

Exposure to Hazards

• Electrical output of personal computer, eye and neck strain.