Patient Coordinator

Advocate Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in the Charlotte area is seeking a patient services specialist to assist consumers with scheduling, registration, and access-related needs. You will respond to inbound chat inquiries in a professional, empathetic manner and facilitate referrals and escalations when necessary.

Daily duties include navigating care pathways, maintaining relationships with Care Management teammates, and ensuring high productivity, accuracy, and service levels while upholding HIPAA and organizational

Qualifications

• Excellent verbal and written communication skills.
• Ability to respond quickly to changes in healthcare settings.
• Basic computer knowledge and Microsoft Office proficiency.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries professionally and empathetically.
• Facilitate referrals, transfers, and escalations to specialized teams.
• Help consumers navigate care pathways and healthcare systems.
• Collaborate with Care Management teammates to support proactive patient partnerships.
• Maintain high levels of productivity, quality, and service standards.
• Adhere to HIPAA, privacy, security, and organizational policies.

Skills

Customer service oriented

Verbal and written communication

Microsoft Office

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Essential Functions

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Maintain productivity, quality, and service-level expectations.

• Adhere to HIPAA, privacy, security, and organizational policies.

Physical Requirements

Work requires walking, standing, sitting, lifting, reaching, bending and stooping. Must lift a minimum of thirty-five pounds shoulder high. Ability to travel/ drive between various locations is required for this position. Requires frequent verbal and written communication in English. Must have intact sense of sight, hearing and finger dexterity. Occasional intermittent noise and exposure to conditions such as dust, fumes and chemicals.

Education, Experience and Certifications

A High School Diploma or GED is required. Must possess excellent verbal and written communication skills. Must possess basic computer knowledge and ability to use Microsoft office applications. Strong organizational skills. Must have effective interpersonal skills. Must be able to respond quickly to changes in community and clinic settings.