Patient Coordinator

akumincorp; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Akumin Operating Corp. seeks a Patient Coordinator to deliver compassionate front-office support, register patients, verify insurance, and explain procedures to ensure a positive experience across sites.

This role requires strong customer service, organization, and the ability to work at multiple locations, with CPR certification per site guidelines and HIPAA compliance.

Travel between clinics and mobile units may be required, with a focus on accurate documentation and patient education.

Qualifications

• High School Diploma or equivalent.
• CPR Certification required for Mobile Radiology/Oncology; CPR is a plus for Fixed Radiology.
• Valid state driver’s license may be required.
• Ability to work at multiple locations.
• Strong customer service and organizational skills.
• Basic computer knowledge and experience with medical documentation.
• COVID-19 vaccination may be a condition of employment.
• Background check and drug screen required.

Responsibilities

• Greet and assist patients in person and over the phone.
• Register patients in various systems.
• Answer calls professionally and courteously.
• May collect monies for time-of-service patient responsibility.
• Verify insurance coverage and obtain prior authorization.
• Prepare medical records for physicians and patients.
• Schedule patient appointments and ensure insurance verification/authorization.
• Maintain accurate patient records and HIPAA documentation.
• Assist clinical staff with documentation and image delivery as needed.

Skills

Customer Service

Scheduling

Insurance Verification

HIPAA Compliance

Multi-tasking

Spanish (Bilingual)

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

Specific duties include, but are not limited to:

• Greets and assists patients, customers and visitors in person and over the phone.
• Will perform patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance:

• May perform preliminary screening of patients prior to procedures, which may include medical history.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May transport patient to/from the exam room.
• May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation

• In the mobile setting, may assist in preparing the unit for transport.
• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.

Documentation

• Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements:

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• As applicable, valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Physical Requirements:

The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.

More than 50% of the time:

• Sit, stand, walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

Medical Assistant, Front Office

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.