Patient Coordinator

Paycom - ATS; California, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

L.O. Eye Care is seeking a patient-facing front desk professional to support our ophthalmology practice. You will greet patients, verify demographics, and help ensure smooth check‑in and check‑out processes across our locations.

Responsibilities include updating records, handling billing at the point of service, and coordinating with clinicians to schedule appointments. Prior ophthalmology experience and strong customer service skills are preferred.

Qualifications

• High School Diploma or GED required.
• Previous ophthalmology or medical office experience desired.
• Must be authorized to work in the US.

Responsibilities

• Engage patients and colleagues with friendly, high‑quality service.
• Collect and update demographic and registration information in the system.
• Use practice management software to manage patient records and appointments.

Education

High School Diploma or GED

Job description

Working closely with both clinical and administrative teams, you'll play a central role in supporting our collaborative environment. As the go-to person for patient questions and needs, you'll help ensure every visit feels effortless, every detail is managed with precision, and every patient leaves feeling cared for and informed. This role is ideal for someone who loves creating positive experiences, excels at multitasking, and is excited to be part of a dedicated team focused on delivering exceptional care!**Supervisory Responsibilities*** Engage Patients and Colleagues: Provide friendly, high-quality service to patients, coworkers, and vendors alike.* Patient Information Management: Collect and update demographic and registration information accurately in our system.* Practice Management: Utilize our practice management software to manage patient records and appointments seamlessly.* Resource and Educator: Act as a knowledgeable resource, answering questions on authorizations, insurance, and facility locations, or promptly consulting with staff to provide timely information.* Billing Support: Serve as a cashier for clinic and optical charges, ensuring payment collection at time of visit.* Insurance and Eligibility Checks: Verify patient insurance details and eligibility for a smooth check-in process.* Appointment Scheduling: Arrange follow-up appointments and consultations, coordinating with specialists as needed for check-out patients.* Office Opening and Closing: Manage opening duties, coordinate with team members as needed, and ensure a smooth and accurate closing process, including balancing the cash drawer.* Banking and Deposits: Oversee daily deposits and coordinate banking needs.* Cross-Location Support: Step in to assist at other locations as needed, bringing support and consistency across our practices.**Core Competencies****Other Duties**## Qualifications# Education and experience*Educational requirements that are job-related and consistent with business necessity*- High School Diploma or G.E.D. required.# Leadership and management experience*Leadership requirements that are job-related and consistent with business necessity** N/A**Additional eligibility requirements*** Previous Ophthalmology or medical office experience desired.**Work authorization/security clearance requirements**Must be authorized to work in the US# EEO StatementIt is the policy of L.O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable.