Patient Consultant Oncology

Brown Medicine; Cranston (RI); On-site; USD 42,000 - 52,000; Full time

Job summary

Brown University Health seeks a Patient Consultant to coordinate navigation for at-risk individuals with cancers, helping patients and families chart a course through the healthcare system and overcome barriers to quality care.

Under the supervision of the Comprehensive Cancer Center Director and Medical Director, the role supports referrals, education, and outreach, including bilingual Spanish outreach and engagement with underserved populations.

Qualifications

• Bilingual Spanish, oral and written proficiency required.
• Analytical skills to evaluate patients and plan navigation.
• Effective communication with diverse audiences including professionals, patients, community and media.
• Interpersonal skills to comfort patients and coordinate care.
• Strong organizational skills to maintain files, records and data.
• Proficient typing skills to prepare varied materials.

Responsibilities

• Assists in coordinating referral appointments with health professionals.
• Assists patients in gaining access to support services (financial aid, transportation, groups, programs).
• Triages for needed services across all product or service lines.
• Accompanies patients to medical visits and coordinates follow-up care.
• Provides support within effective and realistic timeframes.
• Assists with coordinating patient and family education and counseling about disease and treatment.
• Enhances patient satisfaction by responding to support needs during illness.
• Participates in ongoing quality assurance activities.
• Collects and reports information for grant requirements.
• Participates in education and networking regarding navigation for patients with language barriers.
• Participates in outreach programs targeting underserved patients.
• Speaks publicly in Spanish at outreach programs serving at-risk populations.

Skills

Bilingual Spanish

Analytical skills

Public speaking

Interpersonal skills

Organizational skills

Typing skills

Education

High school diploma or GED

Job description

SUMMARY:

Under the general supervision of the Director, The Comprehensive Cancer Center, and in cooperation with the Medical Director, assists in coordinating patient navigation activities for select at risk individuals with clinically significant cancers. Provides assistance to healthcare consumers (patients, survivors, families, and caregivers) to help them access and then chart a course through the healthcare system and overcome any barriers to quality care. The Patient Consultant is a cancer survivor who functions as a guide to assist patients and their families move through the complexities of the healthcare system.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Assists in coordinating referral appointments with health professionals (genetic counselor, nutritionist, psychiatrist, social workers and the like).


• Assists patients in gaining access to support services including, but not limited to, financial assistance with medications and co-pays, transportation to treatment, support group, and special programs.


• Triages for needed services across all product or service lines.


• Accompanies patients to medical visits and coordinates follow-up care.


• Provides support within effective and realistic time frames.


• Assists with coordinating appropriate patient and family education and counseling regarding disease and treatment.


• Enhances patients' satisfaction by responding to their support needs during illness.


• Participates in ongoing quality assurance activities.


• Collects and reports information to ensure compliance with grant expectations and reporting requirements, if appropriate.


• Participates in ongoing education and networking regarding navigation for patients with language barriers.


• Participates in outreach programs that target underserved patients.


• Speaks publicly, in Spanish, at outreach programs serving at risk populations.

MINIMUM QUALIFICATIONS:

High school graduate or General Equivalency Diploma required.

Bilingual (Spanish), both oral and written proficiency required.

Analytical skills in evaluating patients in order to plan and provide patient navigation.

Ability to communicate effectively (public speaking skills) with diverse audiences including professional staff, patients, community, media, and other service agencies.

Interpersonal skills to allay anxiety, elicit cooperation, and provide for education of patients/families, and to effectively function as a member of the healthcare team to coordinate and discuss patient needs.

Strong organizational skills in order to maintain departmental files, records, and statistical data.

Proficient typing skills in order to prepare a variety of materials.

EXPERIENCE:

Bilingual (Spanish), certified interpreter preferred.

One to two years experience working with cancer patients and their families in an informal or formal setting.

Personal, unique understanding of the cancer experience (former cancer patient).

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Normal patient care environment with exposure to infectious diseases. Hazards are minimized by adherence to established safety precautions.

Pay Range:

** **

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

Monday-Friday 730-4

Work Shift:

Day

Driving Required:

No

Union:

United Nurses And Allied Professional