Patient Connection Assoc II

Piedmont; Atlanta (GA); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Piedmont Healthcare Corporate is seeking a Patient Connection Center Associate to provide front-line support, answer incoming calls, and route appropriate actions while maintaining high customer service standards. The role also involves pre-registering and scheduling patient encounters for provider services.

The position emphasizes First Call Resolution and requires a GED and at least 1 year of related customer-facing experience, with preferred call center or front office experience in a

Qualifications

• H.S. Diploma or GED required.
• 1 year of related customer facing experience required.
• Call center, patient scheduling and/or physician front office experience preferred.

Responsabilités

• Serve as front-line support for the Patient Connection Center within Piedmont Healthcare.
• Answer incoming calls and resolve inquiries on first contact.
• Pre-register and schedule patient encounters for provider services.

Connaissances

Customer service

Call center experience

Front desk

Formation

GED required

Description du poste

Overview

Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.

Responsibilities

Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of related customer facing experience Required
• Call center, patient scheduling and/or physician front office experience Preferred

Business Unit : Company Name:
Piedmont Healthcare Corporate