Patient Concierge & Scheduling Coordinator

Mount Sinai Medical Center; New York (NY); On-site; USD 23,000 - 45,000; Full time

Job summary

Mount Sinai Health System is seeking a Patient Coordinator I to greet patients and establish first contact, updating demographics and verifying insurance to ensure appropriate coverage for the physician they see.

The role involves updating records, coordinating with staff to ensure records are available, processing HIPAA paperwork, collecting co-pays, and assisting with appointment scheduling in a busy medical office.

Qualifications

• High School diploma or GED.
• At least 1 year physician practice experience.
• Must complete on-site training provided by practice (1 week).
• Experience with a medical office setting and scheduling systems preferred.

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the practice management system.
• Verify insurance coverage and ensure physician accepts presented insurance.
• Coordinate with staff to ensure patient records are available for the physician.
• Process HIPAA-related forms and other institutional paperwork as required.
• Collect or verify co-pays and provide receipts per cash-control procedures.
• May schedule follow-up appointments and assist with medical records requests.
• Handle simple charge entries or process payments as directed by billing.

Skills

Medical office experience

IDX system experience

On-site training

Physician scheduling software

Job description

Mount Sinai Health System is seeking a Patient Coordinator I to greet patients and establish first contact, updating demographics and verifying insurance to ensure appropriate coverage for the physician they see.

The role involves updating records, coordinating with staff to ensure records are available, processing HIPAA paperwork, collecting co-pays, and assisting with appointment scheduling in a busy medical office.