Patient Concierge and Facility Assistant

Vascular Centers of America; Southfield (MI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Holidays

3 Weeks Vacation

Job summary

Vascular Centers of America is seeking a dependable, energetic Patient Concierge & Facility Assistant to support daily clinic operations and patient experience in Southfield, MI. The role involves greeting patients, assisting with arrival, and helping transport and patient amenities in a busy vascular clinic.

The position requires strong customer service, the ability to handle mobility-assisted tasks, and a professional appearance while ensuring HIPAA and safety compliance.

Qualifications

• Friendly, professional, dependable, and team-oriented.
• Excellent customer service and communication skills.
• Ability to stand and walk for extended periods, frequently bend and lift, push wheelchairs safely, and lift up to 50 pounds.

Responsibilities

• Greet patients, family members, and visitors in a courteous and professional manner.
• Assist patients upon arrival and direct them to the appropriate area of the clinic.
• Safely transport wheelchair patients to and from exam rooms and procedure areas.
• Provide compassionate assistance to elderly and mobility-limited patients while preserving dignity and comfort.
• Maintain a clean, organized, and welcoming lobby and waiting areas throughout the day.
• Empty trash receptacles several times daily in patient care and common areas.
• Restock snacks, beverages, coffee station supplies, and patient amenities.
• Replenish clinic supplies and notify management when inventory is running low.
• Assist with moving deliveries, equipment, furniture, and other light physical tasks.
• Support staff with miscellaneous operational duties to keep the clinic running efficiently.
• Immediately report maintenance, safety, or housekeeping concerns.

Job description

Patient Concierge & Facility Assistant | Full Time

Location: 25130 Southfield Rd, Southfield, MI 48075

Pay: $21-$23 per hour

Benefits:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays
• 3 Weeks Vacation

Position Summary:

Vascular Centers of America is seeking a dependable, energetic, and service-oriented individual to join our team as a Patient Concierge & Facility Assistant. This hands-on role is essential to creating an exceptional patient experience while supporting the daily operations of our busy vascular clinic. The ideal candidate enjoys working with people, takes pride in maintaining a clean, safe, and organized environment, and is eager to assist with patient transport, clinic support, and other operational responsibilities to help our team deliver outstanding care.

Responsibilities:

• Greet patients, family members, and visitors in a courteous and professional manner.
• Assist patients upon arrival and direct them to the appropriate area of the clinic.
• Safely transport wheelchair patients to and from exam rooms and procedure areas.
• Provide compassionate assistance to elderly and mobility-limited patients while preserving dignity and comfort.
• Maintain a clean, organized, and welcoming lobby and waiting areas throughout the day.
• Empty trash receptacles several times daily in patient care and common areas.
• Restock snacks, beverages, coffee station supplies, and patient amenities.
• Replenish clinic supplies and notify management when inventory is running low.
• Assist with moving deliveries, equipment, furniture, and other light physical tasks.
• Support staff with miscellaneous operational duties to keep the clinic running efficiently.
• Immediately report maintenance, safety, or housekeeping concerns.

Requirements:

• Friendly, professional, dependable, and team-oriented.
• Excellent customer service and communication skills.
• Previous healthcare, hospitality, or customer service experience is preferred but not required.
• Ability to stand and walk for extended periods, frequently bend and lift, push wheelchairs safely, and lift up to 50 pounds.
• Must maintain a professional appearance and comply with all HIPAA, infection control, and workplace safety policies.

About the role

If you enjoy staying active, helping others, and working in a fast-paced healthcare environment, we'd love to meet you.