Patient Community Outreach Manager - Bilingual - New York City, NY

The Leukemia & Lymphoma Society; New York (NY); Hybrid; USD 75,000 - 82,000; Full time

Job summary

An established industry player is seeking a passionate Patient & Community Outreach Manager to drive outreach strategies and connect patients with vital resources. This role emphasizes community engagement, particularly within Black/African American and Hispanic/Latino populations, and involves building trust and awareness of the organization as a key resource for blood cancer patients. The successful candidate will coordinate educational programs, foster partnerships with healthcare professionals, and lead volunteer initiatives to enhance community support. Join a mission-driven team dedicated to improving the lives of patients and their families through innovative outreach and education.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending accounts

403b retirement plan

Generous paid time off

Wellness program

Employee assistance program

Qualifications

• 4-6 years of experience in community outreach and healthcare.
• Strong problem-solving and project management skills.

Responsibilities

• Conduct outreach to raise awareness and connect patients with LLS.
• Engage volunteers and manage community events.
• Create resources for patient education and support.

Skills

Fluency in Spanish

Fluency in English

Relationship management

Community outreach

Project management

Cultural competency

Communication skills

Problem-solving skills

Education

BA or BS in related field

Advanced degree in health or social sciences

Tools

Microsoft Office Suite

CRM software

Job description

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.

Join us and give new meaning to the word, "job."

Summary:

The role of the Patient & Community Outreach Manager is to implement strategies in support of The Leukemia & Lymphoma Society’s goals including: conduct outreach to raise awareness and connect more patients with LLS, as soon after diagnosis as possible, with a particular emphasis on reaching Black/African American and Hispanic/Latino communities; build community awareness of and trust in LLS as a source of information and support; provide ongoing support and education and facilitate access to quality care for patients and caregivers; and develop local and regional collaborations with both healthcare professionals and community leaders to further these aims. The Patient & Community Outreach Manager will provide or coordinate information, services, community education, and outreach to patients, caregivers, survivors, and healthcare professionals in their coverage areas. This role will also serve as a key mission leader in the LLS Region for which they are responsible.

While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee’s manager and the employee’s People Organization Generalist.

Duties and Responsibilities:

Community Engagement and Health Equity

• Promote LLS as an essential resource for disease, treatment, and support information for individuals affected by blood cancer, with a particular focus on reaching Black/African American and Hispanic/Latino communities.
• Design and implement outreach initiatives to expand LLS reach, including conducting culturally tailored outreach within underserved communities across the local Region.
• Foster and maintain partnerships with community-based organizations and healthcare delivery institutions.

Volunteer Development and Leadership

• Engage volunteer leaders to better reach oncology professionals, local community leaders, and key stakeholders, to build relationships with LLS Region colleagues, and to assist with patient outreach and community events.
• Recruit, train, and manage a volunteer infrastructure to support all aspects of the role.

Community Education and Services

• Create resources and programs that allow for deeper patient engagement throughout the cancer journey.
• Conduct community-based patient education programs in select markets, with a particular focus on underserved areas.
• Assess the need for support, services, and education for patients and providers in the Region.

Mission Integration

• Collaborate and partner with internal stakeholders, including other Education & Services staff, Region Executive Directors, and philanthropy colleagues to ensure joint planning, mutually beneficial support, and effective advancement toward overarching LLS goals and strategies.
• Partner with LLS colleagues to provide information about the LLS mission to internal and external stakeholders, including staff, potential volunteers, donors, and funders.
• Partner with LLS public policy and advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives.
• May perform other related duties as assigned.

Education & Experience Requirements:

• BA or BS required; advanced degree in health or social sciences related discipline preferred.
• 4 - 6 years of related experience.

Position Requirements:

• Fluency in Spanish and English required.
• Experience and skills in relationship management in healthcare, community outreach, healthcare service delivery, community education programming, and volunteer development.
• Experience in conducting outreach and building collaborations with underserved communities required.
• Strong cultural competency and regular practice of cultural humility.
• Excellent verbal and written communication skills; must be able to articulate the LLS Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience.
• Strong problem-solving, priority-setting and project management skills.
• Ability to work independently and proactively, thrive under pressure, and perform multiple tasks.
• Healthcare knowledge base with oncology experience preferred.
• Knowledge of fundraising a plus.
• Experience working in a matrix environment a plus.
• Strong computer skills required.

Physical Demands & Work Environment:

• Must reside within the region area(s) managed.
• Position may require 50% or more local and regional travel; night and weekend work will be required.
• Must have access to reliable transportation and the ability to transport outreach materials, including on public transit.
• Work environment is representative and typical of similar jobs in comparable organizations.

Employee Value Proposition:
As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

We are excited to share the base pay range for this position is $75,000 to $82,000. The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at LLS we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.