Patient Care Representative

US Eye; Sarasota (FL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision benefits

Flexible spending accounts

Pet insurance

Disability insurance

Life insurance

Paid time off

Job summary

US Eye in Sarasota, FL is seeking a part-time receptionist to greet patients, manage check-in, and support front-desk operations in a fast-paced ophthalmology practice.

Responsibilities include verifying information, assisting with patient forms, scheduling inquiries, and ensuring smooth patient flow. Must have a high school diploma, MS Office experience, and prior customer service background.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests.
• Associate’s degree (preferred).

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant, prompt check-in experience and assist with patient questionnaires.
• Print daily schedules and coordinate appointments.
• Attend to walk-in patients and scheduling inquiries.
• Disseminate information using telephone or computer systems.
• Update charts and maintain orderly front-desk workspace.
• Complete appointment confirmation calls and collect co-pays when applicable.
• Fill out essential reports and forms.
• Perform additional administrative responsibilities as needed.

Skills

Customer service

Multitasking

Communication

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Office

Job description

https://useye.com/wp-content/uploads/2022/08/useye-missing-assets-careers-hero.jpeg

JOIN OUR TEAM

• Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Position Type and Expected Hours of Work:

• This is a part-time position located in Sarasota, FL
• Days and hours are Tuesday-Friday
• Travel to other locations as necessary

Benefits: 401(K) Company Match Medical and Dental Insurance Vision Benefits Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws