Patient Collections Representative

APDerm Network of Practices; Acton (MA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Patient Collections Representative to join their Billing Team. This mainly remote role offers the chance to engage with patients directly, ensuring their needs are met with care and professionalism. The ideal candidate will excel in communication and organization, supporting the mission of delivering high-quality dermatologic care. With a commitment to patient-centered service, this innovative firm fosters a collaborative environment where team members can thrive. If you're looking for a role where you can make a meaningful impact while enjoying a comprehensive benefits package, this opportunity is perfect for you.

Benefits

Medical plans

Dental plan

Healthcare Savings Account (HSA)

401k plan with generous match

Employee Assistance Plan

Short-term disability insurance

Accident insurance

Cancer indemnity insurance

Life insurance through AFLAC

Qualifications

• Strong communication and organizational skills are essential for this role.
• Experience with administrative tasks and proficiency in MS Office is required.

Responsibilities

• Answer incoming patient calls and process payments.
• Make outgoing calls to collect outstanding balances.

Skills

Administrative Proficiency

Communication Skills

Organization Skills

Attention to Detail

Follow-up Skills

Team Player

Education

GED / High School Equivalent

Bachelor’s degree in Finance, Healthcare Administration, Business

Tools

MS Word

Excel

PowerPoint

Web-based applications

HRIS systems

Job description

Overview

We are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office.

Responsibilities

Primary Responsibilities

• Answer incoming patient phone calls
• Process patient credit card payments and patient checks
• Maintain a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures, and established industry standards, laws, and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited to the Code of Conduct, Privacy & Data Security, and OSHA.

Secondary Responsibilities

• Make outgoing phone calls to patients to collect outstanding balances
• Send collection letters as needed

Qualifications

Required - GED / High School Equivalent
Preferred - Bachelor’s degree in Finance, Healthcare Administration, Business, or related field

• Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems)
• Excellent communication skills, written and oral.
• Strong organization skills.
• Well-organized with attention to detail.
• Excellent follow-up skills.
• Ability to manage multiple tasks simultaneously.
• Ability to work as a team player.

At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical, and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient’s needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.

Our team members enjoy a world-class benefits plan with a broad range of options including:

• Medical plans
• Dental plan
• Healthcare Savings Account (HSA)
• 401k plan with generous match
• Employee Assistance Plan
• Additional benefit options such as short-term disability, accident, cancer indemnity, and life insurance through AFLAC