Patient Collection Specialist

Unified Women’s Healthcare; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Unified Women’s Healthcare is seeking a Patient Collection Specialist to assist patients with medical billing and insurance questions through account research, balance verification, and policy compliance checks.

The role focuses on collecting outstanding balances, transferring or adjusting patient balances with manager approval, and coordinating with patients, Revenue Specialists, third-party payers, and practices to maximize collections.

Responsibilities

• Communication with patients or guarantors by telephone to secure payment of outstanding balances and to verify, obtain, and update patient and guarantor demographic information, insurance packages, case policies, or documents necessary for resolution of the patient's account
• Facilitating assigned patient balance worklists through proactive patient balance calls and outreach campaigns
• Recording payment information as presented by patient or guarantor for processing

Job description

Overview

Unified Women's Healthcare is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant business and healthcare experience, we operate with a singular mindset - great care needs great care. We take great pride in not just speaking about this but executing on it.

As a company, our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob-Gyn medical affiliates - enabling them to focus solely on the practice of medicine while we focus on the business of medicine.

The Patient Collection Specialist assists patients with medical billing and insurance related questions through account research, balance verification, and verification of billing and policy compliance. This role is responsible for all activity related to collection of patients' outstanding balances and is authorized to transfer or adjust patient balances pending manager approval. This person works with the patients, Revenue Specialists, third party payers, and the practices to maximize collections.

Responsibilities

• Communication with patients or guarantors by telephone to secure payment of outstanding balances by the guarantor, and to verify, obtain, and update patient and guarantor demographic information, insurance packages, case policies, or documents necessary for resolution of the patient's account
• Facilitating assigned patient balance worklists through proactive patient balance calls and outreach campaigns
• Recording payment information as presented by patient or guarantor for processing