Patient-Centric Referral & Insurance Coordinator

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off and leave benefits

Professional development opportunities

Job summary

Bon Secours Mercy Health is seeking a Referral & Insurance Specialist for the Kenwood Cardiology physician office. This role handles authorizations, scheduling, eligibility verifications, and patient billing inquiries to ensure smooth care coordination.

The position supports seamless interactions between patients, physicians, and insurers, with emphasis on accurate data entry, payment processing, and problem resolution to promote efficient office workflow.

Qualifications

• Experience in processing referrals and authorizations is preferred.
• Experience in medical billing and patient communication is desirable.

Responsibilities

• Obtains authorizations from insurance companies for referrals to physicians/medical facilities and/or procedures/testing.
• Schedules appointments for testing or physician visits.
• Verifies eligibility/coverage for referral/testing via phone/fax/Internet.
• Investigates billing problems and denials.
• Collects patient responsibility balances and copayments.
• Posts payments to patient accounts in the billing system.

Skills

Billing

Customer service

Scheduling

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health is seeking a Referral & Insurance Specialist for the Kenwood Cardiology physician office. This role handles authorizations, scheduling, eligibility verifications, and patient billing inquiries to ensure smooth care coordination.

The position supports seamless interactions between patients, physicians, and insurers, with emphasis on accurate data entry, payment processing, and problem resolution to promote efficient office workflow.