Patient-Centric Pharmacy Support Technician

Kroger Family of Companies; Conyers (GA); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Kroger Family of Companies in Georgia is seeking a Pharmacy Clerk to provide exceptional customer service, assist pharmacists, manage data entry, and handle cash transactions in a compliant, accurate manner.

Role requires 18+ years old, High School Diploma or GED, and ability to maintain confidentiality. Training on HIPAA and safety procedures will be provided; prior pharmacy or clerical experience is desirable.

Qualifications

• High School Diploma or GED required.
• Must be 18 years or older.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all food safety, sanitation and safety regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Understand and follow guidelines on computerized inventory management, control, and ordering of medications, devices, supplements and supplies.
• Maintain departmental standards including keeping work stations and customer waiting areas clean and organized.
• Count, measure and prepare specified product using company best practices.
• Complete billing procedures to ensure value to customer and company.
• Answer phone and triage calls and inquiries as appropriate.
• Understand and adhere to guidelines on accepting and tendering vendor coupons, cash shortages and shrink guidelines.
• Operate cash register and follow cashier policies to prevent loss including EFT, EBT, Gift Cards, cash and checks.
• Provide a stellar customer experience while completing reception, data entry, adjudication, and product dispensing.
• Assist pharmacist in responsibilities not requiring pharmacist's professional judgement.
• Adhere to HIPAA regulations and company policies.
• Support health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a constructive manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve customer and business issues.
• Provide support through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Customer service

Cash handling

HIPAA compliance

Data entry

Education

High School Diploma or GED

Job description

Kroger Family of Companies in Georgia is seeking a Pharmacy Clerk to provide exceptional customer service, assist pharmacists, manage data entry, and handle cash transactions in a compliant, accurate manner.

Role requires 18+ years old, High School Diploma or GED, and ability to maintain confidentiality. Training on HIPAA and safety procedures will be provided; prior pharmacy or clerical experience is desirable.