Patient-Centric Medical Office Assistant - Virtual Care Ready

Parkland Health; Dallas (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Esperanza Health Center in Dallas is seeking a Medical Practice Assistant to support the medical team with patient-centered care, data collection, screenings, and essential office tasks. The role focuses on coordinating activities across clinical areas and ensuring smooth patient flow, with emphasis on accurate registrations and effective communication.

The candidate will work with electronic health records, MyChart, and billing processes while maintaining patient privacy and safety.

Qualifications

• Three years of customer service experience, preferably in medical settings.
• Patient registration experience preferred.
• Completion of coursework towards medical terminology encouraged.
• Medical Office Assistant experience or training is a plus.

Responsibilities

• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries, and information as requested. Ensures needs are addressed satisfactorily.
• Keeps patients and families informed about wait times and any other factors that may affect the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assess patient experience at the end of each visit to determine if patient needs were met.

Skills

Customer service

Medical terminology

Communication skills

Bilingual preferred

ICD-9-CM coding

HCPCS-CPT4 codes

Clerical skills

Attention to detail

Problem solving

Adaptability

Tools

Electronic Health Records

MyChart

Job description

Esperanza Health Center in Dallas is seeking a Medical Practice Assistant to support the medical team with patient-centered care, data collection, screenings, and essential office tasks. The role focuses on coordinating activities across clinical areas and ensuring smooth patient flow, with emphasis on accurate registrations and effective communication.

The candidate will work with electronic health records, MyChart, and billing processes while maintaining patient privacy and safety.