Certified Medical Representative I

Advanced Urology; Lawrenceville (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Advanced Urology in Lawrenceville, GA is seeking a Medical Assistant/Certified Medical Representative I to support patients, clinicians, and front-office operations. The role handles inbound calls requiring medical consultation, directs patient questions, and helps ensure a high standard of patient service.

Qualifications include a High School Diploma or GED and certification as a Medical Assistant or license as LPN.

Qualifications

• High School Diploma or GED required.
• Certification as Medical Assistant or LPN license required.
• Experience in urology/gynecology or clinical/call-center setting preferred.

Responsibilities

• Answer inbound calls requiring medical consultation and provide appropriate guidance.
• Direct patient questions to the appropriate clinician or resource to ensure accurate responses.
• Utilize feedback to improve patient experience and service quality.

Skills

Inbound calls

Patient service

Medical knowledge

Education

High School Diploma or GED

Tools

EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Certified Medical Representative I

Full Time Patient Services Lawrenceville, GA, US

7 days ago Requisition ID: 1302

Medical Assistant/ Certified Medical Representative I

MISSION

The Medical Assistant/Certified Medical Representative I is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.

OUTCOMES

• Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting.
• Understand practice dynamics in order to efficiently direct patient questions for optimal response.
• Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience
• Utilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need.
• Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms.

COMPETENCIES

Job Related Competencies:

• Decision Quality: Making good and timely decisions that keep the organizations moving forward
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.
• Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.

Advanced Values :

• People
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Heart
  • Patient Focus: Building strong patient relationships and delivering patient centric solutions
• Service
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

• Rebounding from setback and adversity when facing difficult situations
• Self-Development:
  • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Professional Communication:
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications:

Education:

• High School Diploma or GED

Credentials/Licensures:

• Certified Medical Assistant OR
• Licensed Practical Nurse

Preferred Qualifications:

Previous, Job Relevant Work Experience:

• Previous experience in Urology/Gynecology field
• Previous experience in Clinical or Call Center setting