Patient-Centric CSR in Healthcare — Impact & Support

Heritage Health; Coeur d'Alene (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

PTO 200h

EIB

403(b) match

Life & disability insurance

EAP

Student loan repayment

LifeFlight

Job summary

Heritage Health in Coeur d'Alene, Idaho seeks a full-time Customer Service Representative to join the dental team. The CSR supports check-in/check-out, verifies Medicaid, schedules appointments, handles payments, and maintains a welcoming, organized front desk environment.

Minimum two years of office experience (dental preferred). The role emphasizes work-life balance, supportive culture, and comprehensive benefits designed for employees and families.

Qualifications

• Two years of office experience; dental preferred.

Responsibilities

• Check in clients and update demographics.
• Verify Medicaid and obtain authorization if needed.
• Manage appointments and no-shows for the clinic.
• Schedule appointments using the electronic practice management system.
• Collect co-pays and direct to billing when needed.
• Maintain waiting room cleanliness and order.
• Perform general office duties like copying, faxing, scanning.

Skills

Customer service

Front desk

HIPAA knowledge

Medical terminology

Scheduling tools

Job description

Heritage Health in Coeur d'Alene, Idaho seeks a full-time Customer Service Representative to join the dental team. The CSR supports check-in/check-out, verifies Medicaid, schedules appointments, handles payments, and maintains a welcoming, organized front desk environment.

Minimum two years of office experience (dental preferred). The role emphasizes work-life balance, supportive culture, and comprehensive benefits designed for employees and families.