Patient Catering Coordinator

TriHealth; Montgomery (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Tuition reimbursement

Job summary

TriHealth Bethesda North Hospital is seeking a Patient Catering Coordinator to coordinate patient meal service across units under Nutrition management. You will ensure staff are trained, meals meet diet orders, and service runs on time.

This 80-hours bi-weekly, full-time role requires 3–4 years in a related field, a High School Diploma or GED, and strong reading and math skills. You will collaborate with Nursing and Dietitians to deliver quality patient nourishment.

Qualifications

• High School Diploma or GED, or equivalent relevant experience; acceptable in lieu of minimum education.
• 3–4 years of experience in a related field (Required).
• Able to read and perform basic math calculations.
• Reading and writing skills.

Responsibilities

• Interacts with Nursing and Dietitians regarding patient nutrition needs or requirements.
• Assists and supports all areas of the Nutrition department.
• Distributes workload with Catering Associates when understaffed or when a unit has high patient load.
• Accurately inputs patient registration information, updates insurance and demographic data, charges, coding, and payments.
• Ensures staff are trained and units are properly staffed.

Skills

Reading & writing

Basic math

Customer service

Team coordination

Education

High School Diploma or GED

Job description

Job Description

Make a difference every day as a Patient Catering Coordinator at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment.

Location

• Bethesda North Hospital

Schedule

• Full-time position, 80-hours bi-weekly
• Shift varies
• Rotating weekend and holiday commitment

Incentives & Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements

• High School Diploma or GED Equivalent relevant experience or 1 year in prior TriHealth Nutrition role is acceptable in lieu of minimum education. (Required)
• 3 - 4 years experience in a related field (Required)
• Able to read and perform basic math calculations
• Reading and writing skills

Job Overview

Under the direction of management of the Nutrition department, this position is responsible to coordinate patient meal service food on all units of assigned teams. Ensure Catering Associates are adequately trained and units are properly staffed to provide service. Performs shadow reports and patient meal service visitations. Ensure communication of patient food issues/concerns are relayed between Food & Nutrition Services and Nursing. Interacts with Nursing in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. Is familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Ensures that Food Safety and Sanitation guidelines are followed at all times. Leads and participates in daily staff huddles. Responsible for quality service reflected in internal or external patient satisfaction survey results on assigned units. Must function as a team player and provide support between all areas of Nutrition and Nursing departments. Provides prompt, courteous, friendly service and performs Service Recovery.

Job Responsibilities

• Interacts and ensures communication with Nursing, dietitians, etc in regards to patient nutrition needs or requirements
• Assists and supports all areas of the Nutrition department.
• Distributes workload with CAs when understaffed or assists if one unit has over 30 patient load or act as CA on unit
• Accurately inputs patient registration information and updates patient insurance and demographic information, charges, coding and payments.
• Has knowledge of diet modifications, restrictions, menus etc to ensure food preferences are met within guidelines of diet order
• Ensures Catering Associates are adequately trained and units are properly staffed.
• Assists with work schedules, shadow reports, CA rounds, line up meetings, and ensure that CTY program is followed by all CAs

Working Conditions

• Bending -
• Climbing - Rarely
• Concentrating -
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication -
• Kneeling - Occasionally
• Lifting <10 Lbs. -
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading -
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning -
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking – Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community