Patient Catering Associate Optional

TriHealth; Montgomery (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

TriHealth is seeking a dedicated Meal Service Employee responsible for ensuring quality food service for patients. This role includes meal preparation, service, and communication with dietitians to address patient needs. Ideal candidates will have a high school degree and experience in food service, prioritizing customer satisfaction and adherence to sanitation standards.

Qualifications

• Ability to read and write effectively in English.
• 1-2 years of experience in food service or related field.

Responsibilities

• Responsible for meal service, tray assembly, and delivery.
• Communicate with dietitians regarding patient food concerns.
• Maintain cleanliness and follow sanitation procedures.

Skills

Communication

Customer Service

Basic Math Skills

Education

High School Degree

Job description

As needed, optional, hours vary per week and shift, great opportunity! Bethesda North, Montgomery.

This position is responsible for patient meal service, menu selections, process menus, tray assembly, tray delivery and pickup, disassembling of dirty trays, food preparation, addressing special requests and needs, in-between meal food delivery, cleanliness of trayline stations and equipment, and restocking trayline. The role also involves communicating and addressing patient food issues/concerns with area dietitians and nutrition supervisors, and assisting dietitians with fluid intakes.

The candidate should be familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within diet order guidelines, food allergies, and other restrictions. The position requires delivering quality service that reflects positively in internal or external patient satisfaction surveys on the assigned unit.

The outlined tasks may not be exclusive, and additional daily tasks may be assigned by the reporting manager. Specific job routines with designated times will be provided.

Job Requirements

• High School Degree
• Ability to read, perform basic math calculations, and possess reading and writing skills
• 1-2 years of experience in a related field

Job Responsibilities

Follow all sanitation procedures per HACCP standards. Perform all tasks accurately, willingly, and on time. Maintain service excellence and prioritize customer service in all areas.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Kneeling - Occasionally
• Lifting <10 Lbs - Consistently
• Lifting 50+ Lbs - Occasionally
• Lifting 11-50 Lbs - Occasionally
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Frequently
• Sitting - Occasionally
• Standing - Consistently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

At TriHealth, we uphold the SERVE standards and ALWAYS behaviors:

• Serve: Welcome everyone, acknowledge lost patients/guests, refrain from personal cell phone use in public and patient care areas.
• Excel: Address service breakdowns, prioritize waiting patients/guests, improve quality, safety, and service.
• Respect: Respect cultural differences, honor individual preferences, speak positively about team members and departments.
• Value: Be punctual, prepared, participate actively, keep the environment clean, use resources efficiently.
• Engage: Acknowledge wins, thank team members, show courtesy and compassion.