Patient Catering Associate Optional

TriHealth; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated team members for patient meal service. This role involves ensuring that patients receive their meals according to dietary restrictions and preferences, while also maintaining cleanliness and efficiency in food preparation and delivery. The ideal candidate will have a high school diploma and experience in a related field, along with strong communication skills to address patient needs effectively. Join a team that values service, respect, and engagement, and contribute to the well-being of patients in a supportive environment.

Qualifications

• 1-2 years experience in food service or related field is preferred.
• Ability to read, write, and perform basic math calculations.

Responsibilities

• Responsible for patient meal service and menu selections.
• Communicates patient food issues to dietitian and nutrition supervisor.

Skills

Basic Math Calculations

Reading Skills

Writing Skills

Familiarity with Dietary Restrictions

Education

High School Degree

Job description

This position is at Good Samaritan Hospital, Clifton: has a variation of shifts including scheduled weekends and rotating holidays. Team member will be scheduled every weekend. Weekend A 7a-330p weekend B 7a-12p along with 3 scheduled 3p-7p shifts throughout the week.

This position is responsible for patient meal service, menu selections, process menus, tray assembly, tray delivery and pick up, disassembling of dirty trays, food preparation, special requests and needs, in-between meal food delivery, cleanliness of trayline stations and equipment, and restocking trayline. This position also communicates and addresses patient food issues/concerns and needs to area dietitian and nutrition supervisor, and assists dietitian with fluid intakes, etc.

This position needs to be familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations, food/allergy and is responsible for quality service reflected in internal or external patient satisfaction survey results on assigned unit.

The tasks outlined above may not be exclusive to one task and other daily tasks may be asked to be performed by your reporting manager. Job routines which include times of specific daily tasks will be provided.

Job Requirements

1. High School Degree
2. Able to read and perform basic math calculations, reading and writing skills
3. 1-2 years experience in a related field

Job Responsibilities

Other Job-Related Information

Working Conditions

1. Climbing - Rarely
2. Hearing: Conversation - Consistently
3. Hearing: Other Sounds - Frequently
4. Kneeling - Occasionally
5. Lifting <10 Lbs - Consistently
6. Lifting 50+ Lbs - Occasionally
7. Lifting 11-50 Lbs - Occasionally
8. Pulling - Consistently
9. Pushing - Consistently
10. Reaching - Consistently
11. Reading - Frequently
12. Sitting - Occasionally
13. Standing - Consistently
14. Stooping - Occasionally
15. Talking - Consistently
16. Thinking/Reasoning - Consistently
17. Use of Hands - Consistently
18. Color Vision - Occasionally
19. Visual Acuity: Far - Frequently
20. Visual Acuity: Near - Consistently
21. Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community.