Patient Catering Associate

TriHealth; Oxford (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

TriHealth is hiring for a full-time position focused on patient meal service at McCullough-Hyde Memorial Hospital. The role involves menu selections, tray assembly, addressing patient needs, and maintaining sanitation standards. Ideal candidates will have a high school education and some experience in a similar field, demonstrating commitment to service excellence and patient satisfaction.

Benefits

Full-time position: 80 hours bi-weekly

Qualifications

• 1-2 years experience in a related field is preferred.
• Able to read and perform basic math calculations.
• Strong communication and customer service skills.

Responsibilities

• Responsible for patient meal service and tray delivery.
• Communicates patient food issues to dietitian and supervisor.
• Maintains cleanliness of trayline stations and equipment.

Skills

Basic math calculations

Reading and writing skills

Education

High School Degree

Job description

Job Overview: This position is responsible for patient meal service, menu selections, process menus, tray assembly, tray delivery and pick up, disassembling of dirty trays, food preparation, special requests and needs, in- between meal food delivery, cleanliness of trayline stations and equipment, and restocking trayline. This position also communicates and addresses patient food issues/concerns and needs to area dietitian and nutrition supervisor, and assists dietitian with fluid intakes, etc. This position needs to be familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations, food/allergy and is responsible for quality service reflected in internal or external patient satisfaction survey results on assigned unit The tasks outlined above may not be exclusive to one task and other daily tasks may be asked to be performed by your reporting manager. Job routines which include times of specific daily tasks will be provided. Location: TriHealth - McCullough-Hyde Memorial Hospital Work Hours: Full-time position: 80 hours bi-weekly Shift varies Job Requirements: High School Degree Able to read and perform basic math calculations, reading and writing skills 1-2 years experience in a related field Job Responsibilities: Follows all sanitation procedures per HAACP standards. Performs all assigned tasks accurately, willingly, and on time. Works assigned area always keeping Service Excellence And customer service a priority. Other Job-Related Information: Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting <10 Lbs - Consistently Lifting 50+ Lbs - Occasionally Lifting 11-50 Lbs - Occasionally Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Frequently Sitting - Occasionally Standing - Consistently Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… •Welcome everyone by making eye contact, greeting with a smile, and saying "hello" •Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist •Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… •Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met •Offer patients and guests priority when waiting (lines, elevators) •Work on improving quality, safety, and service Respect: ALWAYS… •Respect cultural and spiritual differences and honor individual preferences. •Respect everyone’s opinion and contribution, regardless of title/role. •Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… •Value the time of others by striving to be on time, prepared and actively participating. •Pick up trash, ensuring the physical environment is clean and safe. •Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… •Acknowledge wins and frequently thank team members and others for contributions. •Show courtesy and compassion with customers, team members and the community