Patient Case Coordinator

Artech Information System LLC; Monroeville (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job description

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are the #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us!

Job Description

Position Summary:

• Will be taking inbound calls from patients, doctor offices, and pharmacies.
• Following a call script.
• Excellent communication skills both written and verbal.
• Organized and detailed.
• Do not need background in health insurance but would be a plus.
• Good data entry skills.

Responsibilities:

• Responsible for customer service and case management; answers basic clinical and program inquiries.
• Coordinates access to therapies through the patients' healthcare providers; schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
• Processes incoming enrollment forms for the program; follows up via phone, mail, and/or fax for missing enrollment information.
• Supports payer research, healthcare policy library, and state management.
• Identifies other sources of healthcare coverage for patients through simple queries and use of PayerPlus database.
• Performs related duties as assigned.
• Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills; strong organizational skills; attention to detail.
• Ability to proficiently use computer and standard office equipment.
• Working knowledge of Microsoft Office; basic understanding of payer eligibility and benefits; healthcare research and analysis skills sufficient to support payer research, healthcare policy library, and state management.
• Ability to resolve associate issues effectively and efficiently.

Qualifications

Only W2.

Additional Information

All your information will be kept confidential according to EEO guidelines.