Patient Care Unit Navigator

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare institution in Chicago is seeking a PCS Patient Navigator to advocate for patients and assist with their care transitions. The role involves scheduling appointments, managing communication between departments, and maintaining patient records accurately. Candidates should possess a High School diploma, strong communication skills, and preferably have experience in patient navigation or unit secretary roles. This position offers an opportunity to contribute to community-focused healthcare service.

Qualifications

• Experience as a Patient Navigator or Unit Secretary preferred.
• Familiarity with insurance verification and scheduling preferred.
• Ability to maintain high accuracy with large patient volume.

Responsibilities

• Schedule physician appointments and tests for patients.
• Serve as a liaison and coordinate communication among staff.
• Manage paper records and maintain organization.

Skills

Excellent listening skills

Verbal communication

Written communication

Bilingual (preferred)

Computer skills

Education

High School Diploma

Two to four years of college education (preferred)

Job description

WE ARE INSIGHT:

WE ARE INSIGHT: At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world‑class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

I. GENERAL SUMMARY

Under the direction of the Registered Nurse, the PCS Patient Navigator advocates on behalf of the patient to assist in providing an integrative approach to transition of care. The PCS Patient Navigator assists patients with arranging follow‑up appointments with their physicians as well as scheduling any tests that need to be arranged on an outpatient basis. The PCS Patient Navigator assists those patients who have no Primary Care Physician (PCP) to identify a PCP for follow‑up. These duties are performed in a highly confidential manner, in accordance with the mission, values and behaviors of Mercy Hospital and Medical Center.

II. DESCRIPTION OF DUTIES AND RESPONSIBILITIES

• 70% of time – Management; Updates Medicare messages: Schedules all physician appointments, tests, and procedures, and updates discharge information in MAPS as needed, helps patients without a PCP to identify a physician for post‑hospital care, considers patient preferences (language, gender, office locations), ensures clinician assignment for follow‑up, and sends information to Case Management.
• 15% of time – Hub of unit communication: Serves as unit liaison in Opti Link, notifies Admitting of direct arrivals, pages physicians, answers patient call system, and coordinates with nurses, residents, and environmental services.
• 5% of time – Paper record maintenance: Manages the paper portion of the medical record and patient labels, maintains MAPS, and keeps records organized.
• 5% of time – Fiscal integrity: Orders and uses supplies appropriately, checks stock regularly for weekends/holidays, utilizes PMM system, notifies director of supply problems, and enters charges for patient care.
• 5% of time – Additional duties: Ensures care incorporates attributes of Careful Nursing (trustworthy collaboration, health education, safety/comfort, participatory management) and carries out other assigned duties.

IV. JOB SPECIFICATIONS

A. Required Knowledge, Skills, and Abilities

• High School Diploma required.
• Preferred: Two to four years of college education.
• Preferred experience: Previous Patient Navigator or Unit Secretary experience.
• Technical familiarity with insurance verification, scheduling, pre‑registration, and medical terminology preferred.
• Basic computer skills required; must be able to type 30 words per minute.
• Preferred: Bilingual candidate.
• Demonstrates excellent listening, verbal and written communication skills, and ability to maintain high accuracy with a large volume of patients.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!