Patient Care Technician: Virtual Care & Team Support

LVHN; Allentown (Lehigh County); On-site; USD 22,000 - 33,000; Full time

Job summary

Lehigh Valley Health Network provides an opportunity for a Patient Care Technician (PCT) to deliver direct and indirect patient care under licensed clinicians. The role supports patient comfort, safety, and unit operations across LVHN sites, with telehealth collaboration as needed.

The ideal candidate will have a High School Diploma/GED, knowledge of medical terminology, strong communication, and a commitment to teamwork in a fast-paced healthcare environment.

Qualifications

• High School Diploma/GED
• Knowledge of medical terminology, patient care needs and their role in interprofessional team.
• Ability to complete delegated tasks within scope of role.
• Knowledge of personal care and hygiene necessary for quality of life, and ability to apply this knowledge to patients in need on a daily basis.
• Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
• Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care.
• Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients and families, engaging them in their health and health care.
• BLS - Basic Life Support AHA - American Heart Association Upon Hire

Responsibilities

• Communicates with and supports the interprofessional team, patient, family and designated care partners.
• Performs validated and designated direct and indirect patient care activities to meet patient care needs under direction of licensed clinical team members.
• Actively promotes and maintains a safe patient care environment.
• Provides assistance in maintaining supplies and equipment available to ensure efficient unit operations.
• Conducts patient rounds as assigned, anticipates patient needs, and answers/responds to patient call light or pages promptly.
• May be assigned the role of a virtual safety associate as needed based on campus needs.
• May be required, to facilitate, under the direction of the distant provider, a clinical exam including the utilization of any required peripheral devices (e.g. electronic stethescope), other technology (e.g. video conferencing equipment) and software (e.g. Epic, Vidyo, etc) ensuring a comprehensive virtual care encounter is conducted.

Skills

Direct patient care

Team collaboration

Medical terminology

Communication

Adaptability

Job description

Lehigh Valley Health Network provides an opportunity for a Patient Care Technician (PCT) to deliver direct and indirect patient care under licensed clinicians. The role supports patient comfort, safety, and unit operations across LVHN sites, with telehealth collaboration as needed.

The ideal candidate will have a High School Diploma/GED, knowledge of medical terminology, strong communication, and a commitment to teamwork in a fast-paced healthcare environment.